Hi I'm Jolly, and I have a strong analytical mindset with a passion for optimizing business operations. my background in customer service, sales and subject matter expert combines creativity with efficiency, allowing me to refine workflows and enhance productivity in virtual environments
I’m particularly interested in streamlining operations, implementing automation tools, and improving CRM management to ensure seamless business processes. I enjoy analyzing systems and identifying opportunities for optimization to support business growth.
My strong sides are - Data Analysis & Reporting – I track KPIs, maintain databases, and generate insightful reports.
- Technical Proficiency – Experienced with CRM platforms, project management tools, and automation systems.
- Problem-Solving & Coordination – I anticipate challenges and collaborate effectively to address them.
- Attention to Detail – I ensure accuracy in operations, records, and workflow execution.
Experience
Quantrics Enterprises Inc.
Apr 2021 – Jul 2024
Naga City, Bicol Region, Philippines
Sales Specialist
Responsible for driving revenue by understanding customer needs and selling products or services effectively. Focus on building relationships, identifying new opportunities, and ensuring customer satisfaction.
- Engaging with potential customers through calls, emails, and meetings.
- Understanding customer needs and recommending suitable products or services.
- Demonstrating product features and explaining benefits.
- Negotiating and closing sales deals while handling objections.
- Collaborating with the sales team to achieve quotas and objectives.
- Providing feedback to improve products and services.
- Tracking sales performance and preparing reports.
Quantrics Enterprises Inc.
Jul 2020 – Apr 2021
Naga City Bicol Region Philippines
Customer Service Representative
Frontline connection between a company and its customers. Primary role is to assist customers by answering inquiries, resolving issues, and ensuring a positive experience with the company's products or services.
- Handling customer inquiries via phone, email, or chat.
- Providing product/service information and troubleshooting issues.
- Processing orders, returns, and payments efficiently.
- Resolving complaints and escalating complex issues when necessary.
- Maintaining customer records and updating account details.
- Generating sales leads by identifying customer needs.
- Collaborating with teams to improve customer satisfaction.
