Jomel Ramilo, Virtual Assistant

About

I’m a Detail-oriented Tech-Support Specialist and Administrative Assistant with experience in client onboarding, account management, and technical support. Skilled in creating and managing CRM accounts, ensuring data accuracy, and handling essential documentation, including contracts and account closure procedures. Proficient in technical support, troubleshooting employee IT issues, and researching solutions for unknown issues for documentation. Experienced in managing and scheduling Calendar meetings, managing Google Workspace applications, and implementing automation through App Script projects. Conducts quality checks within the Technology department and generates reports for cross-departmental use. Constantly explores new applications and automation tools to optimize workflows and improve processes.

Experience

Law Firm in the US

Jan 2022 – Mar 2025

IT Support and Virtual Assistant

I am the tier 1 technical support whenever there’s a technical issue and also point of contact to all supports for apps that we’re using, Answers technical questions, In charge of scheduling Zoom or Calendar appointments, new application research, managing G suite applications like Google Groups or Forms, handling App Script automation projects and maintenance, Automation Research and Learning for the Firms process advancement and acting QA in our Technology department. Data management, documentation, manage CRM accounts while making sure all information is accurate and send necessary documents and contracts to new clients. Begin preliminary steps and documentation for Opening and closing accounts. Handling request for scheduling and rescheduling Zoom and Calendar meetings and provide necessary support in office as needed.

Concentrix Global Services GmbH

Oct 2019 – Jan 2022

Manila, Philippines

Customer Service Representative and Retention Specialist

OCTOBER 2019 – SEPTEMBER 2021 Responsible for handling routine customer service inquiries and problems via telephone through effective communication and problem solving skills. Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries, and processes credit line increase, decrease requests and help them secure their account from fraudulent activity. SEPTEMBER 2021 – JANUARY 2022 Responsible for answering credit card customer inquiries that are calling to close or has a high chance of closing their account/s. Investigate, negotiate with customers, implement retention strategies, and provide alternative options to increase loyalty and retain their account.

BPO

Aug 2018 – Oct 2019

Palawan, Philippines

Technical Support Representative

We help customers to troubleshoot and resolve technical issues with their satellite tv’s, answer billing concerns and scheduling technician appointments to visit their home and fix the issue. We also sell them insurance that will help them cover their equipment and technician appointments.

Education

Fullbright College

Apr 2014 – Apr 2018

Bachelor, Information Technology

Jomel Ramilo

Virtual Assistant

Skills

Languages