Jona Arcangel

Customer service representative experienced for 7 years / Chat Support/ Technical Support

Intro

Antipolo, Philippines

Studied Bachelor of Science in Business Administration major in Management Accounting at Gensantos Foundation College Inc.

Outsourcing/Offshoring

Joined June 24, 2022

Skills

Languages

English

Intermediate

About

My name is Jona and I am 32 years old. I have worked as a customer service representative for over 6 years. I handled shipping, tracking, taking orders, investigations, troubleshooting, selling, and setting up appointments. Part of my job was to assist the customers with their concerns, which also required empathy, good communication and listening skills. I am hard-working, flexible, and punctual. I am a professional. I can work with a team or by myself with less supervision. Whenever there is a task given to me, I will make sure to finish it on time, but of course without compromising the quality of my work. I can work under pressure and I am open minded. I can easily understand things taught to me and I am open to improvement. If given a chance that I could be hired, I promise that I will not be just your VA but also your partner, so we can work together as a team to help the business grow.

Experience

Transcom

Feb 2016 – Feb 2022

Pasig City

Customer service representative

I track packages, process investigations and refunds. I supported both phone and chat. I assist questions and inquiries with customers all over in United States. Customer service which requires initiative, good communication, patience, good comprehension, reliable and quick.

Education

Gensantos Foundation College Inc.

Jun 2008 – Mar 2011

3rd year college, Bachelor of Science in Business Administration major in Management Accounting