Jonnalyn Riodique

Customer Service Representative

Message

Intro

Dasmariñas, Philippines

Studied Operations Management at De La Salle University

Outsourcing/Offshoring

linkedin.com/in/jonnalyn-riodique-519907195

Joined September 2, 2022

Skills

Languages

English

Advanced

About

I can give excellent customer service with years of experience in this field. I worked as a Customer Service Representative for a US Telco company. I handled inbound calls to answer the inquiry of the customers about their bills and product, processed payments for their phone plans, offered new products or plans and created leads, checked their order status, and resolved general disputes. I got promoted and transferred to the Retention Team, we handled difficult customers wants to cancel their service because of unresolved cases or disputes. I worked as an Executive also for Australian Insurance. I handled inbound calls to answer product queries, processed payment premiums, assisted customers through app services and online, and delivered documents through email or mail.

Experience

EXL

Mar 2021 – Jul 2022

Philippines

Executive

Iqor

Oct 2016 – Dec 2019

Philippines

Customer Service Agent

Education

De La Salle University

Jun 2015 – Feb 2021

Bachelor's Degree in Business, Operations Management