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jordan Farley

Customer Service Representative

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Intro
Matthews, United States
Donor Center Technician at Octapharma Plasma Inc
Support Employee at Belk
Joined May 27, 2025

Skills

Languages

English
-
Native or Bilingual
About
I'm a Customer Service Specialist with over 15 years of experience. I'm looking to return to school in the near future to get my degree in network administration.
Experience
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Octapharma Plasma Inc
Jan 2025 – Present
Orangeburg, SC
Donor Center Technician
• Set up and prepare equipment and disposable supplies for venipuncture and plasmapheresis procedures in compliance with standard operating procedures. • Disconnect donors following the completion of plasmapheresis processes, ensuring adherence to safety protocols.. • Collect and stored plasma products and samples promptly and aseptically, adhering to standard operating procedures. • Manage both tested and untested products, including those with unsuitable test results. • Organize samples and products within a walk-in storage freezer following standard operating procedures. • Prepare products and samples for shipment in accordance with federal transportation regulations and standard operating procedures.
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Belk
Aug 2024 – Present
Orangeburg, SC
Support Employee
Prepare items for shipment by folding, weighing, and packaging, ensuring the removal of security tags and adherence to shipping standards.
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Catholic Cemeteries of the Archdiocese of Washington
Jan 2024 – Jun 2024
Washington D.C.
Utility Worker
Raised and leveled headstones and markers, ensuring alignment and stability at grave sites. Upheld the cleanliness and order of burial grounds in compliance with established standards. Facilitated the preparation of burial sites, contributing to dignified service experiences and accurately documented all related tasks.
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LifeNet Health
Oct 2022 – Jan 2024
Virginia Beach, VA
Processing Technician
• Executed tissue product packaging and preservation, ensuring adherence to established procedures. • Conducted thorough documentation reviews and data entry following production and packaging processes. • Analyzed work orders and processing instructions to optimize daily production plans
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Walmart
Mar 2022 – Oct 2022
Norfolk, VA
Digital Shopper
• Packaged assigned orders adhering to company guidelines, ensuring timely fulfillment of customer purchases. • Identified and provided appropriate substitutes for out-of-stock items, collaborating with customers for satisfaction and approval. • Coordinated with team leads to enhance accuracy in order selection, effectively reducing the incidence of missed items.
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United States Postal Service
Oct 2021 – Dec 2021
Norfolk, VA
Postal Support Employee
• Sorted and categorized mail efficiently to streamline area-specific delivery processes. • Ensured workstation cleanliness by systematically breaking down and stacking pallets. • Prepared and organized mail according to zip codes, facilitating timely pickups by carriers.
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Capital One
Aug 2019 – Oct 2021
Chesapeake, VA
Customer Service Coordinator
Addressed and resolved customer concerns by troubleshooting and providing timely solutions. Assisted customers with account resets and information updates to ensure accurate records. Executed administrative tasks, including updates to contact details, to maintain customer account integrity.
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