I’ve been in customer service well over 6 years. My strong suit is being able to de-escalate situations, and speaking to the public with respect and courtesy.
Experience
Tennessee Valley Authority
May 2023 – Dec 2023
Knoxville, TN
TVA police dispatcher
Work within the the MNC taking calls from the public and transfer the calls to the appropriate department. Dispatch information to the appropriate authorities and to TVA Police in chance of anything happening on TVA property.
Monitoring cameras and alarms across 7 states to ensure the safety of the property and its employees.
Monitor the news and weather and update
McMinn County E911
Oct 2019 – Jun 2022
Athens, TN
Emergency Dispatcher
First responder. CPR certified.
Receive 30-100+ phone calls in a 12 hour shift.
Dispatch the appropriate agency to incoming calls. (Fire, Police, EMS)
Give CPR instructions via phone.
Ability to work on 6+ computer screens at once, while operating phone calls, and multiple radios.
Understand and have knowledge of district and know where every single traffic is located and the surrounding of that area.
