Jorge Duenas-Reyes

Experience

Trinus Corporation (LAUSD)

Aug 2022 – Oct 2023

Remote

Tech Support/Help Desk Technician I(Remote)

Inbound Calls (30/day) Provided 1st Level Technical Support to employee of Los Angeles Unified School District Created tickets using the Remedy system Troubleshoot internet browser issues Windows troubleshooting and support Printer configuration and support VPN setup and assistance Escalated calls to 2nd level when issues aren't able to be resolved by the level 1 team. Provided customer service and general information about LAUSD schools

Ampcus (UCLA Health – Venice Family Clinic)

Jan 2023 – Jul 2023

Remote

Administrative Assistant (Remote)

Heavy Data Entry Made Outbound Calls To Confirm Patient Demographics Worked with NextGen Eletronic Health Record To Create Health Alerts, Obtain Patient Contact Information and Confirm Diagnosis Worked With Microsoft Excel To Update Patient Information And Keep Financial Records Up To Date. Entered GPRA Information Obtained From Interview Assessments Into The SPARS And Redcap Websites Sent Wellness Meeting Reminders Via Text Message Using “Care Message” Site. Processed Patient Consent Forms Assisted Management With Other Various Other Projects When Requested

Kore1 (St. Johns well Child and Family Center)

Dec 2021 – Jun 2022

Los Angeles, CA

Administrative Assistant (Hybrid)

Assisted in the Covid-19 vaccination clinics and sites. Customer Service Data Entry Creating and Editing Reports Used the Electronic Health Record to update patient demographics, insurance information and to create charts for new patients Updated and created vaccination records Document Scanning Updated Covid-19 immunization records in the California Immunization Registry website Verified dose information Scanned and uploaded patient’s health information and documents into the their Electronic Health Record Proofreading and editing clinical vaccine reports and made any changes or updates to their files if needed. Greeted and provided patients with health information and answered questions.

AgreeYA Solutions (L.A. Care)

Sep 2021 – Oct 2021

Remote

Customer Service Associate (Remote)

Inbound calls (40/day) Data Entry Customer Service Membership Information and enrollment Insurance verification and eligibility Provided health insurance information and coverage Provider transfers Plan transfers

TekSystems (Los Angeles Unified School District)

Jul 2021 – Aug 2021

Remote

Contact Tracer (Remote)

Interviewed parents and students regarding the spread of Covid-19 Traced the spread of Covid-19 throughout the school district Provided health advice and education regarding the Covid-19 virus Provided Isolation and quarantine instructions for both parents and students Inbound calls (20/day) Outbound calls (10/day) Data Entry

Robert Half (Stamps.com)

May 2021 – Jul 2021

Remote

Technical Support Representative (Remote)

Provided PC Hardware and Software support to customers via telephone and e-mail Provided customer service in a remote call center environment Inbound Calls (30/day) Worked with TeamViewer software to assist with PC Software troubleshooting remotely Customer Account Management Processed payments and refunds Data Entry

County Of Los Angeles - Department Of Health Services

Jan 2009 – Jan 2020

Los Angeles, CA

Intermediate Clerk

Processes and verified documents for completeness, accuracy, and compliance with legal and other requirements. Operated office machines such as calculators, typewriters, etc., incidental to the performance of other duties. Maintained clerical controls where work is divided among personnel performing separate parts of an entire operation. Searched records and files for data where judgment and discrimination are required in selecting or abstracting material. Answered correspondence requiring the selection of data necessary in formulating the reply, referring unusual cases to a superior for approval. Estimated amounts due and collects fees. Interviewed Patients To Determine Eligibility For L.A. Care Programs Assisted management in Conducting Job Interviews on potential candidates. Assisted with onboarding of new hires. Exercised minor supervision over the work of others. Heavy Filing Scheduling Appointments Financial Screening Of Patients Electronic Medical Record Registration Of Patients Verification Of Patient Insurance Worked with physicians regarding new prescriptions, refill and directions of medications Worked with various pharmacies regarding new Rx medications and patients health concerns Assisted management staff with financial decisions regarding employees, budget, equipment and supplies Worked with management to enforce rules, work schedules and job responsibilities Sorting Of Medical Records Answering Telephones Delivering And Filing Charts Heavy Data Entry Scanning Medical Records And Charts Pulling Charts (Clinics) And Prepare Them For Their Upcoming Appointments 10-Key Assist In The SNAP Project For Managed Care Services Worked On The IBM And Cerner Systems For The Enterprise Health Information Management Department To Inspect, Manage, Merge And Link Multiple Patient Accounts And Visits.

Yahoo! Inc.

Jul 2005 – Dec 2008

Burbank, CA

Technical Account Manager

Assisted With The Migration And Launch Of Panama(The New Keyword Management System) Worked In A Fast Paced Environment Worked With A Group Of Account Managers And Account Executives Supplying Them With Data Pulled From Their Database Worked With Custom Applications To Pull And Run Reports In Bulk Client Phone Calls And Emails Provided Customer Service Compiled And Maintained Reports Provided Administrative Support To The Account Management Team Supported Account Managers And Account Executives In Running Reports Created License Keys And Leads In Salesforce Created Master Accounts In CRM(Customer Relations Management) Updated Quota And Information In CRM(Customer Relations Management) And Salesforce Set Up Access To The New API(Interface) For Our Clients Tested Web Pages And Provided Feedback Support Created Twiki Web Pages Created Reports Created Migration Packages Heavy Data Entry Light Editorial Worked With Microsoft Word, Excel & Access Worked With The Internet, CRM And Salesforce Used Excel To Record, Copy Format, Upload, Filter And Sort Large Plots Of Data Information Verification

AT&T

Apr 2007 – Nov 2008

Alhambra, CA

Administrative Clerk

Worked With A Group Of Account Managers And Account Executives Supplying Them With Data Pulled From Their Database Compiled And Maintained Reports Provided Administrative Support To The Account Management Team Heavy Data Entry And 10-Key Worked With MS Word, Excel & Access Sending Faxes And Email Inbound Customer Phone Calls(80 Per Day) Created Information Packages for SAI Requests Heavy Filling Created Word Templates Set Up Personal Email Accounts And Folders

Clinica Medica General

Oct 2003 – Jun 2005

Los Angeles, CA

Desktop Support Technician I

Troubleshooting PC’s And Laptops And Manually Repaired Them If Necessary Troubleshoot Computer Accessories And Peripherals Uninstall And Replace Several Different Computer Components Manually Replaced Parts On The Computers Over The Phone Technical Support Email Support Password Recovery Setting Up Email Accounts Connect Users Through Wifi (Wireless) Networks Computer Refreshes Rollouts Remedy Ticketing System Installation Of All Types Of Computer Hardware And Software Full Computer System Recoveries And System Restore Upgrading PC’s And Printers Data Entry 10-Key Worked With Microsoft Word, Excel & Access Prepared All Currency, Patient, Doctor And Technician Reports Fully Backed Up System And Computer Data And Information Sending Faxes And Email Copying And Sorting All Reports That Were Made Each Week

Education

East Los Angeles College

Mar 2003 – Jan 2004

Vocational Diploma, Office Administration

American Computer Institute

Aug 2000 – Oct 2002

Associate of Science, IT: Information Systems

Huntington Park High School

Jun 1996 – Jun 2000

High School Diploma

Jorge Duenas-Reyes

Skills

Languages