Jorgina Castro

Hotelbeds Company

Nov 2019 – Present

Cancun Q. Roo Mexico

Hotel Reservations Executive

Activities: Bookings relocation. Custumer Service phone calls. Handle bookouts reservations cases. Hotels incidents analysis due to rejected reservations on the spot. Complaints resolution.

Harding Retail Company

Jan 2019 – Aug 2019

On board of Carnival Fascination Cruise ship

Sales Associate

Activities: Sales in Logo store Sales in Pandora Store Products check off Inventories

Marketing 4 Sunset Group

Dec 2017 – Oct 2018

Cancun Q. Roo Mexico

Concierge-Opc

Activities: Invite the guest to the vacation club presentation. Guest service. Handling complaints. Arrange transportation reservations. Sales tours. Assistance guest with restaurants reservations in the Cancun. Provide maps and general information about Cancun and Riviera Maya.

Hyatt Zilara

Nov 2015 – Nov 2017

Cancun Q. Roo Mexico

Concierge

Activities: Check in and check out process. Guest service. Handling complaints. VIP guest. Room’s controller activities (changes suites, assignment suites, block rooms, suites status). In charge of the World of Hyatt/Romance Concierge desk. Personalized service to guest of the loyalty Hyatt’s program, guests in Presidential and Premium Swim Up suites and VIP agencies. Sale of spa massages, romantic dinners, upgrades, special decoration. Amenities for VIP guest.

Grupo Vidanta - The Grand Bliss

Oct 2013 – Nov 2015

Playa del Carmen Q. Roo Mexico

Concierge

Activities: Check in and check out process. Guest service. Handling complaints. General information of the property to guests. Room’s assignments and room’s changes. In charge of VIP guests. Amenities. Restaurants reservation. Special dinners. Program transportation for guests.

Grupo Vidanta - The Grand Mayan

Oct 2012 – Oct 2013

Playa del Carmen Q. Roo Mexico

Cashier - receptionist

Activities: Check in and check out process. Guest service. Handling complaints. General information of the property to guests. Room’s assignments.

Grand Park Royal

Feb 2012 – Jun 2012

Cancun Q. Roo Mexico

Spa receptionist

Activities: Appointment organization. Guest service. In charge of spa facilities (steam shower, sauna, Jacuzzi) and gym area.

TvBus, Canal de Comunicación Urbana

Sep 2009 – Nov 2011

Tuxtepec, Oaxaca Mexico

Tv production, reporter, television host.

Activities: Reportage edition. Programs production and live news production. Television host. Reportages productions and edition. Video camera operation and production assistance.

Skills

Languages