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Jose Acosta

Customer Service Representative

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Intro
La Puente, United States
General Labor / Cashier / Dishwasher / Prep Cook at Instawork
Delivery Driver at Doordash
Studied Psychology at Mt. SAC
Joined March 29, 2025

Skills

Languages

English
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Native or Bilingual
Spanish
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Fluent
About
Hardworking and adaptable worker with experience in customer service, logistics, and food service. Skilled in handling transactions, processing returns, and assisting customers to ensure a positive experience. Strong computer literacy, including data entry, and inventory management. Quick learner with excellent communication skills, capable of working independently or as part of a team to maintain efficiency and customer satisfaction.
Experience
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Instawork
Jun 2020 – Present
Various locations in California
General Labor / Cashier / Dishwasher / Prep Cook
Primarily worked as a cashier, handling customer transactions and providing excellent service. Assisted with general labor tasks, including stocking, cleaning, and organizing workspaces. Performed dishwashing duties, ensuring kitchen cleanliness and efficiency. Assisted in food preparation, including chopping ingredients and assembling dishes.
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Doordash
Mar 2020 – Present
Baldwin Park, CA
Delivery Driver
Delivered food orders promptly and accurately to customers. Provided friendly and professional customer service. Maintained clear communication with customers to ensure a smooth delivery process.
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Pulse Logistics
Aug 2022 – Apr 2024
City of Industry, CA
Logistics / Dispatch
Conducted warehouse lane audits to ensure inventory accuracy. Supervised delivery teams, ensuring compliance with rules and regulations during loading. Assisted delivery teams with processing and completing returns. Dispatched 10–16 routes daily, coordinating efficient deliveries. Managed filing and storage of information in both digital and physical formats. Completed daily paperwork to document errors, damages, and processed returns. Logged mileage records to track vehicle usage and efficiency.
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Ponce Ground Service LLC
Jan 2021 – Aug 2022
Ontario, CA
Delivery Driver
Loaded and unloaded parcels, ensuring proper handling and delivery. Inspected and operated the delivery vehicle safely and efficiently. Followed scheduled routes and maintained on-time deliveries. Delivered packages directly to customers’ front doors with professionalism. Completed all necessary paperwork, including confidential logs.
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Metro Staffing
Mar 2020 – Dec 2020
Bensenville, Illinois
Data Entry
Transferred information from physical documents to digital files with accuracy. Input and updated customer information in company databases.
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Target
Sep 2018 – Mar 2020
Baldwin Park, CA
Flexible Fulfillment
Assisted at the customer service desk, handling inquiries and resolving issues. Processed customer returns efficiently and accurately. Completed online orders within designated time goals. Conducted backroom audits to maintain inventory accuracy. Managed stock flow by pulling and pushing merchandise between storage and sales floor. Packed and shipped customer orders to meet delivery expectations. Provided excellent customer service by assisting shoppers with their needs. Acted as an unofficial team lead, supporting seasonal workers and new hires with onboarding and training.
Education
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Mt. SAC
Jun 2023 – Mar 2025
Currently Enrolled, Psychology