Jose Acosta, Customer Service Representative

About

Hardworking and adaptable worker with experience in customer service, logistics, and food service. Skilled in handling transactions, processing returns, and assisting customers to ensure a positive experience. Strong computer literacy, including data entry, and inventory management. Quick learner with excellent communication skills, capable of working independently or as part of a team to maintain efficiency and customer satisfaction.

Experience

Instawork

Jun 2020 – Present

Various locations in California

General Labor / Cashier / Dishwasher / Prep Cook

Primarily worked as a cashier, handling customer transactions and providing excellent service. Assisted with general labor tasks, including stocking, cleaning, and organizing workspaces. Performed dishwashing duties, ensuring kitchen cleanliness and efficiency. Assisted in food preparation, including chopping ingredients and assembling dishes.

Doordash

Mar 2020 – Present

Baldwin Park, CA

Delivery Driver

Delivered food orders promptly and accurately to customers. Provided friendly and professional customer service. Maintained clear communication with customers to ensure a smooth delivery process.

Pulse Logistics

Aug 2022 – Apr 2024

City of Industry, CA

Logistics / Dispatch

Conducted warehouse lane audits to ensure inventory accuracy. Supervised delivery teams, ensuring compliance with rules and regulations during loading. Assisted delivery teams with processing and completing returns. Dispatched 10–16 routes daily, coordinating efficient deliveries. Managed filing and storage of information in both digital and physical formats. Completed daily paperwork to document errors, damages, and processed returns. Logged mileage records to track vehicle usage and efficiency.

Ponce Ground Service LLC

Jan 2021 – Aug 2022

Ontario, CA

Delivery Driver

Loaded and unloaded parcels, ensuring proper handling and delivery. Inspected and operated the delivery vehicle safely and efficiently. Followed scheduled routes and maintained on-time deliveries. Delivered packages directly to customers’ front doors with professionalism. Completed all necessary paperwork, including confidential logs.

Metro Staffing

Mar 2020 – Dec 2020

Bensenville, Illinois

Data Entry

Transferred information from physical documents to digital files with accuracy. Input and updated customer information in company databases.

Target

Sep 2018 – Mar 2020

Baldwin Park, CA

Flexible Fulfillment

Assisted at the customer service desk, handling inquiries and resolving issues. Processed customer returns efficiently and accurately. Completed online orders within designated time goals. Conducted backroom audits to maintain inventory accuracy. Managed stock flow by pulling and pushing merchandise between storage and sales floor. Packed and shipped customer orders to meet delivery expectations. Provided excellent customer service by assisting shoppers with their needs. Acted as an unofficial team lead, supporting seasonal workers and new hires with onboarding and training.

Education

Mt. SAC

Jun 2023 – Mar 2025

Currently Enrolled, Psychology

Jose Acosta

Customer Service Representative

Skills

Languages