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Jose Cruz

San Pedro Sula, Honduras
Customer Service Representative at PartnerHero
Joined August 8, 2022


Due to my experience, I know that sometimes we can face difficult scenarios where we cannot provide the solution that customers/users want, but by explaining and showing empathy we can provide an answer that, even if it is not what customers expected, makes a positive impact using the words correct and showing empathy. I like the idea of working remotely with people from different countries and cultures, I find it interesting since we can always learn new things.
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Oct 2020 – Present
Customer Service Representative
Conferring with customers via chat & email Investigating and/or adjusting any transactional issues regarding bag processing and payouts, merchandise listings, orders and order returns, and other business processes/services Maintains updated knowledge of various marketing/promotional strategies offered to our customers