Jose Del Carmen, Senior Accounts Receivable Specialist

About

I'm a collections and accounting specialist with over 4 years in AR experience, the last 2 and half of which, have been spent working as a senior representative and process leader for the team. Prior to that, I've also accumulated over 5 years of customer service and customer experience quality control

Experience

General Electric Healthcare

Sep 2019 – Present

Guatemala

Senior Strategic Process Leader

Responsibilities for this role include: Handling of invoices, payments and purchase orders Problem resolution, primarily oriented at Contracting and service discrepancies among others Leading and assisting team members, identifying areas of opportunity, providing follow up for development and improvement New hires training and supervising, as a small team with no official trainer available, it is my responsibility to ensure new hires are properly introduced to our tools and processes and to provide closer support and supervision during the 6 weeks of On-the-job training

ACT Technologies

Feb 2018 – Aug 2019

Guatemala

Customer Experience Analyst

Responsibilities included: Auditing and evaluation for customer service and retail service representatives on my team Providing feedback and identifying areas of opportunity Develop personalized action plans for each agent and provide proper support and follow up Provide on-the-floor assistance for immediate assistance

TELUS International

Feb 2017 – Feb 2018

Quetzaltenango, Guatemala

Customer Experience Analyst

TELUS International

Jun 2015 – Feb 2017

Quetzaltenango, Guatemala

Customer Service Representative

Over the phone customer support representative for a variety of banking and financial related services including pre-paid cards, payroll cards, rebate rewards, greendot, MoneyGram and Western Union

Education

Colegio Liceo Guatemala

Jan 2012 – Oct 2015

High School Diploma , Graphic Design

Jose Del Carmen

Senior Accounts Receivable Specialist

Skills

Languages