Handle customer inquiries and complaints via phone, email, and in-person
Maintain a high level of customer satisfaction by resolving complaints and providing solutions
Process and manage customer orders and returns
Provide product and service information to customers
Meet and exceed sales and customer service targets
Utilize CRM software to track customer interactions and resolve issues
Experience
TELEPERFORMANCE
Jan 2014 – Jan 2023
San Salvador El Salvador
Customer Service Back up supervisor
Handle customer inquiries and complaints via phone, email, and in-person
Maintain a high level of customer satisfaction by resolving complaints and providing solutions
Process and manage customer orders and returns
Provide product and service information to customers
Meet and exceed sales and customer service targets
Utilize CRM software to track customer interactions and resolve issues
Supervised a team of customer service representatives
Provided training and development to team members
Assisted in the hiring process for new customer service representatives
Monitored and analyzed customer service metrics to identify areas for improvement
Communicated with upper management to provide updates on team performance
Assisted in the development and implementation of new customer service policies
