I’m a bilingual Spanish-English interpreter with over 2.5 years of experience in medical, legal, and customer service interpretation. I’ve worked with leading companies such as Teleperformance, LanguageLine, and Propio LS, handling real-time interpretation with clarity, empathy, and accuracy.
I’m detail-oriented, culturally aware, and committed to delivering top-tier communication services in both English and Spanish. I also have strong experience in remote environments and can assist with bilingual support roles, live chat, or translation tasks.
Loading...
Experience
Foundever
Aug 2019 – Jan 2023
Nicaragua
Customer Service rep, Escalation specialist, Account specialist.
I began as a Level 1 Customer Service Agent, handling general inquiries and technical support for 8 months. I was then promoted to Escalations Specialist, where I managed complex customer issues and handled high-stress interactions for 9 months. For the remainder of my time, I served as a Phone-Based Supervisor, responsible for ensuring a positive resolution for customers who requested managerial assistance. My focus was to de-escalate critical situations, retain client satisfaction, and represent the company’s values in high-pressure calls.
