Jose Marquina

Customer Service & Support Specialist | Client Success | Customer Experience | Account Management | Bilingual Professional

Message

Intro

Buenos Aires, Argentina

Customer Support Specialist at Mayflower

Studied Faculty of Architecture and Design at Los Andes University

Information Technology & Services

Joined December 6, 2023

Skills

Languages

English

Fluent

Spanish

Native or Bilingual

About

I'm José, a professional with over 10 years of dedicated experience in customer service, in diverse roles. I have had the privilege to work with audiences from Venezuela, Argentina, United States and Europe, international experience has allowed me to tailor my services to meet the unique needs of global audiences. My career has been marked by a dynamic mix of roles, working from small entrepreneurship, and multinational companies to tech startups. This diverse background has equipped me with adaptability and resilience. I thrive in complex client relationships and excel at coming up with elegant solutions to challenges. My goal is to continue making a meaningful impact in customer service, client success, and account management. I'm committed to driving team synergy, optimizing customer satisfaction, and contributing to organizational growth.

Experience

Mayflower

Apr 2023 – Present

Buenos Aires, Argentina

Customer Support Specialist

• Provide customer support for a tech company dedicated to the entertainment industry. • Collaborate with financial, technical, and development teams to ensure top-notch solutions and customer satisfaction. • Assist in troubleshooting technical issues for customers. • Handle multichannel customer inquiries via phone, email, and live chat. • Maintain a detailed record of customer interactions and issue resolutions. • Contribute to the development of customer support documentation and resources. • Participate in training sessions to stay updated on product knowledge.

Education

Los Andes University

Oct 2015 – Mar 2017

Bachelor’s Degree Industrial Design, Faculty of Architecture and Design