One challenge I’ve encountered during my job search has been identifying roles that align perfectly with both my skills and long-term career goals. However, I see this as an opportunity to refine my focus and better understand what I’m looking for in my next role. It's helped me get clearer on the type of work environment and responsibilities where I can make the most impact and continue growing professionally.
Experience
Techo Services
Jan 2024 – Present
Remote
It manager
Provide technical support and IT administration for multiple users and systems in a fast-paced managed services environment. Responsible for troubleshooting hardware, software, and network issues while ensuring minimal downtime and excellent customer service.
Key responsibilities include managing user accounts in Active Directory and Microsoft 365, supporting workstation setup and configuration, maintaining system security, and assisting with cloud and on-premise infrastructure. Regularly diagnose and resolve technical issues related to networking, printers, operating systems, and business applications.
Collaborate with internal teams and end users to resolve tickets efficiently, document solutions, and maintain accurate records in the ticketing system. Support system upgrades, software deployments, and device replacements while ensuring users maintain productivity.
Provide both remote and on-site assistance, maintain clear communication with users, and ensure all technical issues are handled with a strong focus on customer satisfaction and operational continuity.
