José Luis Zárate Robles, Computer Systems Engineer

Experience

Bravada

May 2022 – Present

Nayarit, Mexico

IT Bilingual Support

Technical support to USA clients. My daily duties include Cloud services, and the creation of the profile of new users through AD, Azure AD, Exchange, AWS, and the M365 admin center, delegating access to shared mailboxes, perform off-boardings (deletion of users’ profiles). We use service tickets where we help the clients to reset their passwords, unlock their accounts, install new printers, give them access to shared drives, and calendars, and clean the computers’ disk space (sometimes we use FreeSize to verify which files are taking the most space). We monitor online and offline devices, and backup jobs (VEEAM and cloud apps), use some PowerShell commands and verify the IP address connections with CMD.

Bayer Monsanto

Jan 2022 – Mar 2022

Nayarit, Mexico

Technical Support Engineer

Technical Support for an agricultural company bought by Bayer. I did work like shipment, and delivery of new equipment, calibrating scales, installing and printers’ maintenance, databases connection, and migrating the computers’ ISO image to the Bayer's image. All this works through ticket resolution.

Original Protostar Marketing

Jun 2021 – Aug 2021

Puerto Vallarta, Jalisco, Mexico

Web Designer

Web design using programs like WordPress (including Plugins and editors like Elementor and Bakery WP Builder, Memberships, and credit card transactions), HTML, and CSS for a company with various marketing roles.

Education

Instituto Tecnologico de Puerto Vallarta

Aug 2014 – Feb 2021

Computer Systems Engineering, Technology

José Luis Zárate Robles

Computer Systems Engineer

Skills

Languages