Jose Marie Antonio Acupinpin

Team Manager / Team Leader

Intro

Quezon City, Philippines

Telecommunications

Joined June 25, 2023

Skills

About

Technical Support representative with 5 years experience and 3 years experience in leadership.

Experience

Concentrix

Nov 2022 – Dec 2023

Cubao Quezon City

Team Leader

Providing SLA, policy and procedure alignment. Handling complaints and dissatisfactions.

Alorica

Mar 2021 – Dec 2022

Eton Centris

Team Manager

Handles the team, providing feedback and coaching

Alorica

Mar 2021 – Dec 2022

Eton Centris

Team Manager

Handling team KPI’s while providing feedback and coaching session

Alorica

Jun 2020 – Mar 2021

Eton Centris

Senior Representativr

Providing real time assistance and feedback

Alorica

Apr 2018 – Jun 2020

Eton Centris

Technical Support Represetative

Handling customer queries for billing and troubleshooting