Employed network security professional, certified in A+ and Network+. Graduated from Heald College with an AAS degree in Information Technology and Cisco Systems with an emphasis in Network Security.
Specialties: Shoretel VOIP Systems, Server Management, Active Directory, Network Security, Windows 7 Pro, Windows 8.1, Windows 10, Windows Server, Azure, FOG, KACE, Office 2010, Office 2016, Office 365, SmartBoards, Interactive TVs, Google Admin, Chromebooks, Aeries SIS, Network+, A+, Group Policy, and VMWare 6.5.
Experience
El Dorado Union High School District
Mar 2012 – Present
Placerville, CA
Senior Desktop Administrator
Assist the Lead Microcomputer Technician and other technicians with duties as assigned.
Responsible for multiple level end-user support for 3 school sites and main district office.
Managed printer server for 3 school sites, warehouse and main district office.
Repaired and replaced Dell Optiplex desktop computers, chromebooks and laptops.
Repaired and replaced HP laptops and chromebooks
Installed Dell servers into a data center environment.
Involved with coordination of Windows 10 migration for an education/administrative environment at managed school sites.
Involved with the upgrading and replacement of core network appliances at managed school sites
Installed firewalls and switches for networks.
Responsible for troubleshooting and repairing end-user VOIP phones and accessories.
Responsible for scheduling user equipment and network equipment upgrades for managed school sites and district office.
Responsible for SmartBoard and projector troubleshooting and repair for classrooms.
Responsible for automatic toner re-order system and management.
Pacific Gas and Electric Company (Apple One Contractor)
Aug 2009 – Jan 2012
Rancho Cordova, CA
Computer Client Support Analyst
Responsible for Active Directory user account modification and creation.
Responsible for Exchange distribution list and mailbox creation via Active Directory.
Complied with SOX, FERC and NERC policies for creation of ID’s and security groups.
Created and modified accounts in the ODN network.
Acted as point of contact for San Bruno ID Creates and general assistance.
Provided Tier 2 support for the Irthnet Mark & Locate program.
SME for Irthnet and Printers
California District Attorneys Association
Apr 2008 – Jan 2009
Sacramento, CA
IT Assistant
Internal Technical Support for Attorneys
Membership Management
Web Article Editing
Hardware Relocation
General Client Side Support
Education
Heald College
Sep 2008 – Mar 2009
Associate of Arts and Sciences (AAS) , Cisco Systems
Heald College
May 2006 – Aug 2008
Associate of Arts and Sciences (AAS) , Network Security