I've honed my customer service skills through various roles spanning banking, delivery services, and sales. Whether it's assisting with banking transactions, ensuring timely deliveries, or promoting financial products, I excel at building rapport with customers, addressing their concerns promptly, and going the extra mile to ensure their satisfaction. My experience includes serving as a Customer Service Representative at US Bank and U-Haul, where I managed inquiries and provided personalized assistance. Additionally, my time with delivery platforms like Uber, Grubhub, Instacart, and DoorDash has equipped me with the ability to handle diverse customer needs efficiently. In sales, particularly at American Express, I've utilized my communication skills to engage customers, understand their requirements, and offer tailored solutions to enhance their financial well-being. I thrive in dynamic environments, collaborating seamlessly with team members to achieve shared objectives. My vast background also includes greenhouse work, where I provided assistance to customers in plant care and selection. I am also pursuing a degree in clinical psychology which, so far, has taught me discipline and a wide range of knowledge which can further help me adapt to any situation. I have a chronic medical condition that causes my nerves to fire off pain signals at all time. This is the main reason i am trying to find a job that doesn't require me to move as much. Thanks and i hope we can talk soon.
Experience
Uber
Nov 2022 – Present
spokane
Uber eats delivery
Time Management: Efficiently planning routes and managing delivery times to ensure prompt and accurate deliveries.
Customer Service: Providing excellent customer service by delivering orders with a friendly demeanor and addressing any customer concerns or inquiries.
Navigation: Navigating through various locations using GPS and maps to find the most efficient routes for deliveries.
Problem Solving: Quickly resolving issues such as incorrect orders, customer complaints, or traffic delays to ensure customer satisfaction.
Adaptability: Adapting to different delivery environments, traffic conditions, and customer preferences to meet delivery demands effectively.
Attention to Detail: Checking orders for accuracy and ensuring that all items are accounted for before delivery.
Communication: Communicating effectively with customers, restaurant staff, and Uber support to coordinate smooth deliveries and resolve any issues that may arise.
Safety Awareness: Prioritizing safety while driving and handling food deliveries, adhering to traffic rules and food handling guidelines.
Organization: Maintaining order and cleanliness in the delivery vehicle, managing delivery bags, and keeping track of delivery receipts and paperwork.
Stress Management: Handling high-pressure situations such as busy delivery times or customer complaints calmly and efficiently.
