Joseph Spann, Full Stack Developer

About

A current full stack developer specializing in assisting United States Veterans with increasing their current disability rating with the Department of Veteran Affairs. As a former customer service representative specialist, I always develop new software with the user in mind. Dedicated to implementing new strategies and improving communications between departments. Always pushing to create software that will propel the company to meet quarterly and monthly revenue goals. Seeking to leverage broad development experience and hands-on technical expertise in a challenging role as a full stack developer.

Experience

Global Tek Med

Jul 2022 – Present

Chula Vista, CA

Full Stack Developer

Developing software and automation's for multiple affiliate companies. Developing web applications using python frameworks such as Django along with HTML, CSS and JavaScript. Developing automation's using make/integromat for quick and easy business solutions. Maintain current legacy infrastructure, and developing new tools to push the company forward in their quarterly revenue goals. Research new infrastructure to improve current code base/ save money for the company. Refactor current projects to look and react better for user experience. Build 2 large projects to assist US veterans with increasing their current disability benefits with the department of veteran affairs. Follow high fidelity style guides to build web app up to marketing standards and UI/ UX experience. Interpret business logic from executives to meet requirements for projects. Continuously communicating with project timelines and roadblocks. Integrating projects with GitHub CD/CI pipelines for continuous deployment. Maintain open branches and pull requests in GitHub. Structuring SQL queries to collect data from our internal CRM for project requirements

Microsoft WebXT

Oct 2021 – Jul 2022

San Diego, CA

Customer Service/Work Station IT

Ensure smooth transition from current email domain (G-Suite) over to Microsoft systems. Ensure representatives were able to achieve their duties by setting up company provided equipment with software needed to make calls and provide service. Manage access and permissions for employees within current production stack Supported IT department in handling technology roll out and maintenance. Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives. Collected, update and migrated VOIP information. Helped department set up equipment for meetings, events and operations.

Takelessons.com

Aug 2012 – Aug 2021

San Diego, CA

Customer Service/Work Station IT

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Met customer call guidelines for service levels, handle time and productivity. Handled over 30 calls per shift assisting students with finding teachers, presenting relevant product information and canceling services. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Responded proactively and positively to rapid change. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Consulted with outside parties to resolve discrepancies and create expert solutions. Recommended products to customers, thoroughly explaining details. Exhibited high energy and professionalism when dealing with clients and staff.

Education

UC San Diego Extension

Oct 2021 – Mar 2022

Certificate for Full Stack Development

Grossmont College

Sep 2018 – May 2021

Associate’s Degree in Computer Science and Mathematics

Joseph Spann

Full Stack Developer

Skills

Languages