Energetic Team Leader who consistently achieves monthly performance well above the target. Adept at motivating team members to achieve target KPIs and to succeed. Managing a group of 15 up to 20 Customer Care Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps.
I am a graduate of Management Accounting and adept in Bookkeeping using XERO and Quickbooks.
Skills:
• Demonstrated interpersonal, coaching, and supervisory skills
• Excellent verbal and written communication skills
• Good computer skills (hardware, operating systems, Internet)
• Demonstrated ability to set priorities and multi-task
• More than 10 years experience in Customer Service/support
• 9 years experience in Practical development skills coaching
• Skill in focusing on desired result, determining what is important and urgent, clarifying next steps and delegating effectively to meet deadlines and achieve desired results.
