I'm a it support specialist with more than 4 years experience and a very self motivated but currently I am working as an Executive product lead at Airtel(Telecommunication company)
Experience
Airtel
Mar 2023 – Present
Dar-es-Salaam
Executive product lead
• Airtel Money revenue growth.
• Campaign Management.
• Innovation of new Airtel Money products.
• Solving Customers enquiries and ensure good customer experience in products and Data Reporting.
• Product management
• Business Data analysis and Insight generation.
• Cross-functional collaboration: Experience collaborating with teams like engineering, design, and marketing, proving their ability to align priorities and ensure successful product launches.
• Collaborate closely with cross-functional teams, including Patners,Business Acquisition, IT,Network, Business Operations, Legal, Sales, and Customer Experience Team, to ensure the successful implementation and scaling of benefits programs
TTCL
Aug 2020 – Oct 2020
Dar-es-Salaam
IT SUPPORT SPECIALIST-intern
• Customer Relation Management .
• Configuration of switch , Routers ,VPN to 5 companies.
• Installation Fiber Cables to 7companies and Configurating Connection (Internet).
• Conducting system and network troubleshooting Providing technical assistance to end users.
• Managing user accounts and access and Database Management.
• Troubleshooting and resolving hardware and software issues.
• Printer and scanner configuration.
• LAN Administration.