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Josephine Nicodemus

it support specialist /Content Writter/Product Manager/Customer Service Support

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Intro
Dar es Salaam, Tanzania
Executive product lead at Airtel
Studied Business Information System at University of Dodoma
Telecommunications
Joined June 10, 2023

Skills

Languages

English
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Native or Bilingual
Swahili
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Native or Bilingual
About
I'm a it support specialist with more than 4 years experience and a very self motivated but currently I am working as an Executive product lead at Airtel(Telecommunication company)
Experience
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Airtel
Mar 2023 – Present
Dar-es-Salaam
Executive product lead
• Airtel Money revenue growth. • Campaign Management. • Innovation of new Airtel Money products. • Solving Customers enquiries and ensure good customer experience in products and Data Reporting. • Product management • Business Data analysis and Insight generation. • Cross-functional collaboration: Experience collaborating with teams like engineering, design, and marketing, proving their ability to align priorities and ensure successful product launches. • Collaborate closely with cross-functional teams, including Patners,Business Acquisition, IT,Network, Business Operations, Legal, Sales, and Customer Experience Team, to ensure the successful implementation and scaling of benefits programs
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TTCL
Aug 2020 – Oct 2020
Dar-es-Salaam
IT SUPPORT SPECIALIST-intern
• Customer Relation Management . • Configuration of switch , Routers ,VPN to 5 companies. • Installation Fiber Cables to 7companies and Configurating Connection (Internet). • Conducting system and network troubleshooting Providing technical assistance to end users. • Managing user accounts and access and Database Management. • Troubleshooting and resolving hardware and software issues. • Printer and scanner configuration. • LAN Administration.
Education
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University of Dodoma
Oct 2018 – Jul 2022
Bachelor of Science, Business Information System