Joshua Estrella, Senior Customer Service Manager

GameStop

Jul 2023 – Present

2051 N Rose Ave #140, Oxnard, CA 93036

Senior Guest Advisor

Accurately track and report store inventory and nightly deposits. Excelled in guiding location in exceeding sales GOALS for 2024. Qualified to process traded-in games, consoles, PC hardware, and cellphones as according to state pawn laws. store quarterly reports of 2024 Responsible for personally preparing daily continental breakfast including hot, fresh served food all according to health standards.

Quality Inn

Apr 2023 – Present

984 W Ventura Blvd, Camarillo, CA 93010

Front Desk Receptionist

Supported senior accountants in nightly audit for all transactions, payroll, and employee expense report management. Managed and instructed a team of 3 housekeepers to efficiently clean all guest rooms. Responsible for personally preparing daily continental breakfast including hot, fresh served food all according to health standards. Ensured accurate and timely processing of all invoices, deposits, and payments. Collaborated with team members to improve internal controls and accounting procedures.

Amazon-Amazon

Apr 2022 – Dec 2022

3100 Sakioka Dr, Oxnard, CA 93030

Warehouse Associate

Processed orders, prepared items for shipment, and packed products into shipping containers according to established procedures. Identify, investigate, and correct shipment errors through a keen attention to detail and computerized troubleshooting tools. Work closely with on-site Technicians to diagnose and troubleshoot jammed or faulty conveyor belts to ensure packages are shipped according to schedule.

Applebee's

Apr 2021 – Dec 2021

291 W Ventura Blvd, Camarillo, CA 93010

Host

Greeted and seated every customer in a timely manner. Coordinated team of other 2 hosts during peak business hours to ensure smooth workflow. Ensured the front of the restaurant and bathrooms were kept in tidy order at all times.

Joshua Estrella

Senior Customer Service Manager

Skills