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Joshua Frazier

Customer Service Representative

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Intro
United States
Joined May 12, 2025

Skills

Languages

Arabic
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Basic
About
I’m an easygoing person who finds it easy to strike up a conversation with anyone. Due to recent and unfortunate circumstances, I’m seeking a remote position that I can hopefully turn into a long-term career.
Experience
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Walmart
Aug 2024 – Nov 2024
Hazard, Kentucky
Associate
*Increased customer satisfaction by resolving complex issues and providing exceptional service at all times. *Established strong relationships with key stakeholders, facilitating effective communication across departments and teams. *Enhanced team productivity by streamlining communication and implementing efficient project management tools. *Developed and implemented strategies to increase customer satisfaction and engagement. *Increased customer satisfaction with thorough product demonstrations and personalized advice. *Listened to customer needs and desires to identify and recommend optimal products. *Engaged in friendly conversation with customer to better uncover individual needs.
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Red River Gorge
Jul 2022 – Oct 2022
Campton, Kentucky
Cabin Cleaner
*Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks. *Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity. *Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion. *Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department. *Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards. *Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
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Subway
Feb 2022 – Jun 2022
Jackson, Kentucky
Sandwich Maker
*Trained team members to prepare sandwiches and other items according to instructions. *Greeted guests, promoted specials, and took orders. *Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products. *Executed sandwich artistry duties with very low occurrence of errors. *Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.