My strong side is I am humble I will not pretend nor act like I know everything. If I have to reach out to sys admin for clarity I do not mind or if I have to reserve sometime to research the issue I will do so. I am very driven in providing what I feel is AAA service making sure everyone is being listened to and heard and there issues being resolved in a timely manner. My interest is to continue to grow and go to school or self educate myself in being an ethical hacker, network security but the Linux version. if I am going to learn I want to be thrown in the deep end and allowed to swim and tread water. I have skills in mapping devices via ip addresses, I have the ability to set static networks, or identify the network ip setup via cmd. I have 10 plus years working private and corporate
Experience
Colliers
Jun 2021 – Present
Richmond VA
Technical Support Specialist tier II
• Coordinates and assigns work projects such as converting new computer hardware or software.
• Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
• Provides technical support identifying, investigating, and resolving user’s problems with computer software and hardware for problems that are beyond the expertise of Technical Support Representatives.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Applies knowledge of computer software, hardware, and procedures to solve problems. • Land/WAN operation setup/support and document system operations
• Operational knowledge of networking, telephone, infrastructure concepts.
• Collaborates with other employees to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications to computer programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Develops and communicates department projects and goals.
• Maintains knowledge of technological innovations and trends.
• Performs other related duties as assigned.
• Configures, deploys, tests and repairs hardware for end-user use including CPUs, monitors, laptop computers, local printers, network printers, local and network scanners, and other hardware devices.
• Maintains local systems and provides on-site support for (but not limited to) RFID, wireless, and Equipment Control System (ECS).
• Diagnoses and resolves complex problems (Tier 2 Help Desk tickets) involving IT hardware anywhere the user may be located on or off the installation.
