Joshua Ogunleye, Customer Support Representative

About

I am a Customer Support Specialist with over 2 years of experience. I am skilled in oral & written communication, and proficient in giving attention to details.

Experience

Infuse Media

Jan 2022 – Jun 2022

Remote

Phone Verification Specialist

As a Phone Verification Specialist at Infuse Media, an organization that is fully integrated, data-fueled, demand generation engine which offers a host of industry-leading solutions designed to help B2B organizations drive qualified interest, I verified leads that have been generated by the Lead Generation specialists to ensure accurate information of the leads. I did this by making outbound calls to the leads on a daily basis, and crosschecking their information from online sources to ensure it matches the specified requirements. Some of my achievements on the job were: (i) I completed a 3–day training at the Infuse Media Academy, and I received a certificate of excellence as a Phone Verification Specialist on March 4th, 2022. (ii) On a monthly basis, I was able to verify thousands of leads, and this contributed to the success of the Lead Verification department.

Swift Networks Limited

Nov 2017 – Apr 2020

Lagos, Nigeria

Sales/Customer Support Representative

As a Sales/Customer Support Representative at Swift Networks Limited, an internet service providing firm: 1. I learnt CRM tool usage, problem-solving skills, and customer-relations skills which helped me in carrying out my day-to-day functional responsibilities. 2. I gave intriguing and persuasive sales pitch via email and texts on a regular basis. I successfully persuaded customers to purchase the products, and also provided after-sale services when the need arises. 3. I attended to phone calls and chats from at least 10 customers daily, and provided immediate customer support. 4. Weekly, I enthusiastically went from store to store and offices to offices to create awareness about the company's products. 5. I effectively communicated customer feedback to my superiors. When allowed to do so, I gave some suggestions to the management concerning the priorities and needs of customers. One major accomplishment I had while working as a Sales/Customer Support Representative at Swift Networks Limited was that I gave an up-to-date information as a feedback to the Network Engineering team about the increasing demand of customers for an optimized internet service speed. The team carried out further network survey in the cities with poor network coverage that I had earlier mentioned to them, and within some weeks, the internet service was optimized. Afterwards, I informed many of our churned customers about the recent optimization, and majority of them started patronizing our products again. This led to reduction of churn rate, increased sales, and profit maximization for the organization

Education

Imoye High School

Sep 2009 – May 2015

High School, Business

Amuwo Odofin Nursery & Primary School

Sep 2003 – Jun 2009

Joshua Ogunleye

Customer Support Representative

Skills

Languages