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Josue Barreto

A Customer Support Agent Who Truly Cares

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Intro
Caracas, Venezuela
Studied B.S at Edith Stain
Consumer Services
linkedin.com/in/josue-barreto-51026115b
Joined July 10, 2022

Skills

Languages

English
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Fluent
Spanish
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Native or Bilingual
About
Hi! I'm all about making your customer experience exceptional. As a customer service agent, I've honed my skills in troubleshooting and problem-solving, ensuring that every interaction leaves customers feeling satisfied and heard. . I genuinely value the well-being and success of others, and that's what drives me in my work. As a Virtual Assistant, I've been the reliable support system for my clients, streamlining their workflows, providing valuable insights, and always being there to lend a helping hand. Whether it's managing their schedules, handling administrative tasks, or offering technical support, I take pride in making their lives easier and more productive. In my role as a Logistics Coordinator, I've had the opportunity to build strong and trusting relationships with customers and suppliers. I've coordinated complex logistics operations, ensuring that everything runs smoothly and efficiently. I believe in going the extra mile to meet deadlines, resolving any issues that arise along the way, and ensuring that everyone involved feels supported and valued. What sets me apart is my genuine care for others. I take the time to listen, understand their needs, and provide the best possible solutions. My excellent communication skills and attention to detail help me establish rapport and create a positive and productive working environment. I thrive on the satisfaction of knowing that I've made a difference in someone's day, and I bring that same level of enthusiasm and care to everything I do. I'm excited to continue utilizing my skills and experiences as a Virtual Assistant and Logistics Coordinator, making a positive impact on those I work with. If you're looking for someone who truly cares about others, brings a friendly and helpful attitude, and has the experience to excel in these roles, I'm confident that I'm the right person for the job. Let's connect and discuss how I can contribute to your team and make a difference. Looking forward to the opportunity!
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Experience
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Top Tracking System
Mar 2022 – Oct 2022
Caracas, Venezuela
Driver Service Executive
- Customer Service. - Assistance on the road, helping customers by offering legal information, procedures, and corrections due to infractions or records on the platform. - Customer assistance on the Top Tracking mobile app
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iWorker
Feb 2021 – Feb 2022
Remote
Remote worker
Cold Calling, Lead Management, Google research, Social Media Marketing, Data Entry, Sales, Shopify, Google Workspace, Social Media Canva, Customer Service.
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C-FORCE TRANSPORT LLC
Jun 2020 – Nov 2020
Remote
Lead Dispatcher
- Lead Generation - Cold emailing and calling - Negotiation with companies - Making sure the logistics process went smoothly - Helping to solve claims that came up -communicate effectively with potential drivers to gather information. -Book freight with Brokers -Dispatch freight to trucks - DAT and Truckstop - FTL services
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Go To Truckers Inc.
Dec 2019 – Jun 2020
Northbrook, Illinois, United States (Remote)
Freight Specialist
- Lead Generation - Cold emailing and calling - Negotiation with companies - Using CRM (Hubspot) to handle information and clients - Making sure the logistics process went smoothly - Helping to solve claims that came up - Handling LTL services with companies throughout the US (UPS, YRC, Southeastern Freightlines, and more) - DAT and Truckstop - FTL services
Education
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Edith Stain
Jan 2012 – Nov 2016
Bachelor's degree, B.S