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Josue Hernandez

HR Specialist

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Intro
San José, Costa Rica
HR Specialist at Amazon-Amazon
Studied at Universidad Americana de Costa Rica
Joined April 4, 2025

Skills

Languages

Spanish
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Native or Bilingual
English
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Fluent
About
Results-driven HR professional with over 8 years of experience in human resources, project management, and change management. Proven track record in employee transfers, recruitment, and HR operations. Skilled in implementing process improvements and managing complex, multi-stakeholder projects with a strong focus on customer service.
Experience
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Amazon-Amazon
Mar 2020 – Present
HR Specialist
- Manage the entire lifecycle of complex escalated cases for Internal Employee Transfers (Position and role changes), ensuring rapid resolution and maintaining SLAs. - Analyze trends and produce strategic recommendations to address systemic issues proactively. - Collaborate with multiple teams, program managers and org leaders to refine and improve workflow processes, resulting in improved efficiency. - Lead investigations and produce comprehensive summaries of case findings. - Implement data visualization enhancements using QuickSight (Data analysis) and River reporting tools to improve tracking and decision-making processes. - Lead projects including multiple stake holders worldwide to drive process improvement and efficiency enhancements.
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Amazon-Amazon
Oct 2017 – Mar 2020
HR Process Lead
- Led a team project of 7 associates, managing US, Canada, and LATAM domestic transfers, as well as country-to-country transfers. - Spearheaded process improvements for country-to-country and LATAM domestic transfers, enhancing operational efficiency. - Managed expansions in Chile, Colombia, and Argentina, ensuring smooth implementation of transfer processes. - Maintained metrics and provided daily and weekly updates to stakeholders, improving transparency and communication.
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IBM
Apr 2015 – Oct 2017
Recruiter
- Conducted candidate screenings and interviews for both internal and external candidates. - Collaborated with Staffing Consultants and Hiring Managers to ensure alignment with position requirements. - Managed the end-to-end recruitment process, including resume review, eligibility checks, and candidate communication.
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IBM
Apr 2014 – Apr 2015
HR Help Desk Coordinator
- Assisted internal and external candidates through the hiring process, improving candidate experience. - Coordinated with offers and onboarding teams to ensure smooth transitions for new hires. - Participated in the Offer Audit project, ensuring compliance with state-specific labor laws.
Education
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Universidad Americana de Costa Rica
Jan 2019 – Feb 2020
Business Administration (Technical Degree)