Results-driven HR professional with over 8 years of experience in human
resources, project management, and change management. Proven track
record in employee transfers, recruitment, and HR operations. Skilled in
implementing process improvements and managing complex, multi-stakeholder projects with a strong focus on customer service.
Experience
Amazon-Amazon
Mar 2020 – Present
HR Specialist
- Manage the entire lifecycle of complex escalated cases for Internal
Employee Transfers (Position and role changes), ensuring rapid resolution
and maintaining SLAs.
- Analyze trends and produce strategic recommendations to address systemic
issues proactively.
- Collaborate with multiple teams, program managers and org leaders to
refine and improve workflow processes, resulting in improved efficiency.
- Lead investigations and produce comprehensive summaries of case findings.
- Implement data visualization enhancements using QuickSight (Data analysis)
and River reporting tools to improve tracking and decision-making processes.
- Lead projects including multiple stake holders worldwide to drive process
improvement and efficiency enhancements.
Amazon-Amazon
Oct 2017 – Mar 2020
HR Process Lead
- Led a team project of 7 associates, managing US, Canada, and LATAM
domestic transfers, as well as country-to-country transfers.
- Spearheaded process improvements for country-to-country and LATAM
domestic transfers, enhancing operational efficiency.
- Managed expansions in Chile, Colombia, and Argentina, ensuring smooth
implementation of transfer processes.
- Maintained metrics and provided daily and weekly updates to stakeholders,
improving transparency and communication.
IBM
Apr 2015 – Oct 2017
Recruiter
- Conducted candidate screenings and interviews for both internal and
external candidates.
- Collaborated with Staffing Consultants and Hiring Managers to ensure
alignment with position requirements.
- Managed the end-to-end recruitment process, including resume review,
eligibility checks, and candidate communication.
IBM
Apr 2014 – Apr 2015
HR Help Desk Coordinator
- Assisted internal and external candidates through the hiring process,
improving candidate experience.
- Coordinated with offers and onboarding teams to ensure smooth transitions
for new hires.
- Participated in the Offer Audit project, ensuring compliance with state-specific labor laws.