Josue Hernandez, HR Specialist

About

Results-driven HR professional with over 8 years of experience in human resources, project management, and change management. Proven track record in employee transfers, recruitment, and HR operations. Skilled in implementing process improvements and managing complex, multi-stakeholder projects with a strong focus on customer service.

Experience

Amazon-Amazon

Mar 2020 – Present

HR Specialist

- Manage the entire lifecycle of complex escalated cases for Internal Employee Transfers (Position and role changes), ensuring rapid resolution and maintaining SLAs. - Analyze trends and produce strategic recommendations to address systemic issues proactively. - Collaborate with multiple teams, program managers and org leaders to refine and improve workflow processes, resulting in improved efficiency. - Lead investigations and produce comprehensive summaries of case findings. - Implement data visualization enhancements using QuickSight (Data analysis) and River reporting tools to improve tracking and decision-making processes. - Lead projects including multiple stake holders worldwide to drive process improvement and efficiency enhancements.

Amazon-Amazon

Oct 2017 – Mar 2020

HR Process Lead

- Led a team project of 7 associates, managing US, Canada, and LATAM domestic transfers, as well as country-to-country transfers. - Spearheaded process improvements for country-to-country and LATAM domestic transfers, enhancing operational efficiency. - Managed expansions in Chile, Colombia, and Argentina, ensuring smooth implementation of transfer processes. - Maintained metrics and provided daily and weekly updates to stakeholders, improving transparency and communication.

IBM

Apr 2015 – Oct 2017

Recruiter

- Conducted candidate screenings and interviews for both internal and external candidates. - Collaborated with Staffing Consultants and Hiring Managers to ensure alignment with position requirements. - Managed the end-to-end recruitment process, including resume review, eligibility checks, and candidate communication.

IBM

Apr 2014 – Apr 2015

HR Help Desk Coordinator

- Assisted internal and external candidates through the hiring process, improving candidate experience. - Coordinated with offers and onboarding teams to ensure smooth transitions for new hires. - Participated in the Offer Audit project, ensuring compliance with state-specific labor laws.

Education

Universidad Americana de Costa Rica

Jan 2019 – Feb 2020

Business Administration (Technical Degree)

Josue Hernandez

HR Specialist

Skills

Languages