User's Cover Picture
User's avatar

Josue Martinez

Client Success Specialist | Team Leader | Problem Solver | Operations Specialist

Message
Intro
Guatemala City, Guatemala
Joined September 16, 2024

Skills

Languages

Spanish
-
Native or Bilingual
English
-
Fluent
About
Dynamic and results-oriented professional with extensive experience in customer service, technical troubleshooting, and operations management. Proven track record in enhancing team performance, exceeding quality assurance goals, and driving customer satisfaction. Skilled in utilizing CRM software, data analysis, and performance metrics monitoring to optimize operations. Adept at leading teams, resolving complex issues, and implementing strategic initiatives. Known for strong communication, problem-solving abilities, and a commitment to continuous improvement
Experience
User avatar
Nearsol
Dec 2022 – Aug 2024
Guatemala , Remote.
Operations Supervisor
Led call reviews and provided coaching to enhance team performance. Oversaw customer service and assisted dealer support, and collections lines of business, ensuring efficient operations and high service standards, managing team of up to 19 members. Monitored and analyzed KPIs, including money collected, store onboarding, and customer satisfaction, to drive continuous improvement. Assisted in training, nesting, and onboarding new team members, fostering a supportive and knowledgeable workforce. Increased efficiency by 15% by lowering ACW and AHT times, alongside increased customer satisfaction by 22% by implementing different strategies during the interactions.
User avatar
Nearsol
Mar 2022 – Dec 2022
Guatemala , Remote.
Subject Matter Expert
Assisted customer service, collections, and dealer support representatives with inquiries and call escalations. Managed and reviewed the CRM system to identify and rectify issues, ensuring seamless customer service operations. Focused on floor discipline and motivation, maintaining a productive and positive work environment. Developed and implemented process improvements that increased efficiency and customer satisfaction.
User avatar
Nearsol
Oct 2021 – Mar 2022
Nearsol
Customer service Representative
Provided exceptional customer service by handling inbound calls and assisting customers with inquiries related to their accounts. Answered detailed questions regarding lease agreements and terms for a lease-to-own company. Maintained a high level of customer satisfaction through effective communication and problem solving skills
© 2025 RemoteHub, Inc.
GeneralHome PageFind WorkVolunteeringBuy ServicesBrowse PortfoliosTest Ideas
Job CategoriesMedical & HealthcareWeb, Mobile & ITMarketing & SalesBusiness & ConsultingDesign & CreativeEngineeringCustomer SupportWriting & TranslationLegal & Finance
Help & SupportHelp CenterCommunityBlogTerms and ConditionsPrivacy Policy