With a strong background in e-commerce customer service, I am excited about the opportunity to join your team. My experience includes using Zendesk and AI chatbots to efficiently manage customer inquiries and create tickets. I have a proven track record of helping customers with their account inquiries, ensuring smooth and satisfying interactions.
In my previous roles, I have consistently exceeded weekly ticket goals while maintaining top-tier customer satisfaction. My ability to quickly adapt to new tools and systems, combined with my excellent English communication skills, makes me a strong fit for your team. I am passionate about delivering exceptional customer experiences and am eager to leverage automation and AI for smarter solutions.
I am confident that my skills and experience align well with the requirements of this position. I am excited about the opportunity to contribute to your global e-commerce business and help continuously improve customer experiences. Thank you for considering my application. I look forward to the possibility of working togethe
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Experience
Evo tech
Jan 2024 – Feb 2025
Cebu
Quality Analyst
Claim Review & Validation: Audited different types of
shipment claims, including lost, damaged, missing, and
incorrect item claims, ensuring accuracy and compliance.
