I am interested to get a call center agent job or customer service manager.i have soft skills with problem solving and keen listening being my strong sides.i am naturally empathetic as my personality type is a Defender.to keeping others *clients*satisfied comes as first instincts
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Experience
Delivery Hero
Mar 2019 – Jan 2023
Remote
Customer service manager
*Offered advice and assistance to clients paying attention to special needs and wants
*Clarify customer issues and determine root cause
*Escalate complex issues to higher management
Intelcia
Jan 2016 – Nov 2018
Remote
Call Center specialist
*Documented support interaction for future reference
*Responding to inquiries via mails and phone calls
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