Joven Galindez

Freelancer

Message

Intro

Quezon City, Philippines

Studied Computer Engineering at Rizal Technological University

Joined April 2, 2025

Skills

Languages

English

Fluent

About

I'm Joven Galindez, but you can call me L. I'm 32 years old, and I have a strong background in customer support, sales, and virtual assistance. Over the years, I’ve worked across different industries—from telecom and workforce analytics to live chat operations—where I developed skills in lead generation, client engagement, and CRM management. I’m highly adaptable and always eager to learn new things, whether it’s mastering a new tool, refining sales techniques, or improving workflow processes. I thrive in fast-paced environments and enjoy multitasking, problem-solving, and creating meaningful connections with clients. Beyond work, I love playing mobile games, watching movies or series, editing photos and videos, and taking up free courses online to expand my skill set. My long-term goal is to build my own business and leverage my experience in customer engagement, outreach, and AI tools to create something impactful. If I had to describe myself in three words, I’d say: driven, detail-oriented, and resourceful. No matter the challenge, I always find a way to deliver results and stay ahead of the game!

Experience

Doves Agency

Dec 2024 – Feb 2025

Freelancing

Liva Chat Operator

rovided remote customer support via chat, Maintained CRM data accuracy. Strengthened multitasking skills by handling multiple client interactions efficiently.

Timaly

Nov 2024 – Dec 2024

Freelancing

Email and DM outreach

Research and connect with potential clients through strategic email and DM campaigns. Craft engaging and persuasive outreach messages tailored to different audiences. Maintain consistent communication to nurture leads and drive sales. Track interactions, analyze responses, and optimize outreach strategies for better results.

Agency

Jun 2024 – Oct 2024

Freelancing

Live Chat Operator -schedule reliever

Provided remote customer support via chat, Maintained CRM data accuracy. Strengthened multitasking skills by handling multiple client interactions efficiently.

Hello Connect

Sep 2023 – Jul 2024

BGC, Taguig

Sales Representative

Provide good customer service Meeting with customers to demonstrate products and answer their questions Meeting or exceeding sales goals Providing schedules and appointments for delivery

TSD GLOBAL

Feb 2018 – Jul 2023

Mckinley Taguig

Workforce Analyst

Providing schedules and agent's productivity. Monitoring inbound and outbound calls Forecasting the number of agents weekly & and monthly depends on the provided number of calls per interval Multitasking reports Keeping all data tracked Extracting Data from the system for reports Providing production schedules.

TSD Global

Feb 2016 – Jan 2018

Mckinley Taguig

Email and Chat support

Reporting directly to clients. Handling a large number of large businesses in AT&T and keeping the details hidden for security purposes in Excel sheets

Education

Rizal Technological University

Jun 2015 – Aug 2015

Bachelor of Science in Engineering, Computer Engineering