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Joven Galindez

Freelancer

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Intro
Quezon City, Philippines
Studied Computer Engineering at Rizal Technological University
Joined April 2, 2025

Skills

Languages

English
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Fluent
About
I'm Joven Galindez, but you can call me L. I'm 32 years old, and I have a strong background in customer support, sales, and virtual assistance. Over the years, I’ve worked across different industries—from telecom and workforce analytics to live chat operations—where I developed skills in lead generation, client engagement, and CRM management. I’m highly adaptable and always eager to learn new things, whether it’s mastering a new tool, refining sales techniques, or improving workflow processes. I thrive in fast-paced environments and enjoy multitasking, problem-solving, and creating meaningful connections with clients. Beyond work, I love playing mobile games, watching movies or series, editing photos and videos, and taking up free courses online to expand my skill set. My long-term goal is to build my own business and leverage my experience in customer engagement, outreach, and AI tools to create something impactful. If I had to describe myself in three words, I’d say: driven, detail-oriented, and resourceful. No matter the challenge, I always find a way to deliver results and stay ahead of the game!
Experience
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Doves Agency
Dec 2024 – Feb 2025
Freelancing
Liva Chat Operator
rovided remote customer support via chat, Maintained CRM data accuracy. Strengthened multitasking skills by handling multiple client interactions efficiently.
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Timaly
Nov 2024 – Dec 2024
Freelancing
Email and DM outreach
Research and connect with potential clients through strategic email and DM campaigns. Craft engaging and persuasive outreach messages tailored to different audiences. Maintain consistent communication to nurture leads and drive sales. Track interactions, analyze responses, and optimize outreach strategies for better results.
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Agency
Jun 2024 – Oct 2024
Freelancing
Live Chat Operator -schedule reliever
Provided remote customer support via chat, Maintained CRM data accuracy. Strengthened multitasking skills by handling multiple client interactions efficiently.
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Hello Connect
Sep 2023 – Jul 2024
BGC, Taguig
Sales Representative
Provide good customer service Meeting with customers to demonstrate products and answer their questions Meeting or exceeding sales goals Providing schedules and appointments for delivery
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TSD GLOBAL
Feb 2018 – Jul 2023
Mckinley Taguig
Workforce Analyst
Providing schedules and agent's productivity. Monitoring inbound and outbound calls Forecasting the number of agents weekly & and monthly depends on the provided number of calls per interval Multitasking reports Keeping all data tracked Extracting Data from the system for reports Providing production schedules.
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TSD Global
Feb 2016 – Jan 2018
Mckinley Taguig
Email and Chat support
Reporting directly to clients. Handling a large number of large businesses in AT&T and keeping the details hidden for security purposes in Excel sheets
Education
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Rizal Technological University
Jun 2015 – Aug 2015
Bachelor of Science in Engineering, Computer Engineering