About Me
I’m a customer service professional with over 3 years of experience helping people feel heard, supported, and genuinely satisfied. I thrive on solving problems, staying organized, and creating smooth, stress free experiences whether over the phone, email, or live chat. I’m passionate about communication, love working with teams, and enjoy turning tricky situations into positive outcomes.
I’m especially drawn to remote opportunities where I can contribute my skills in a fast paced, friendly, and mission-driven environment. I bring strong attention to detail, a calm and positive attitude, and a true love for helping people. If you’re looking for someone who gets the job done and makes your customers smile you’ve found the right match!
Experience
Neezerchain ideas and solutions ltd
Dec 2022 – Oct 2024
Lagos
Customer Service Representative
Responsibilities:
1.Delivered personalized customer service by responding to inquiries with empathy, ensuring an improved
customer experience.
2. Monitored call quality to ensure interactions met company standards and adhered to client protocols,
maintaining consistency in service delivery.
3. Handled 80+ customer inquiries daily, ensuring timely processing and resolution of customer concerns.
4. Collaborated with cross-functional teams (sales, technical support) to escalate and resolve more complex
customer issues, ensuring swift resolution.
5. Managed high volumes of inbound calls, particularly during peak seasons, while maintaining service quality
and minimizing delays.
