Joyce Assaf, Human Resources Professional | Talent Management Consultant | Training & Development Expert

About

HR Professional with 20 years of experience with a regional scope. Expert in leading different HR projects and development initiatives varying from Career Management to the development of Training and Executive programs to design and implementation of Assessment Centers, and implementation of an appropriate Personal Administration System.

Experience

Phi Management

Oct 2020 – Present

Beirut

HR Consultant and Assessor

- lead projects aiming to assess talents in large companies outside Lebanon (Remote) - Participate in creating Competencies Framework and Indicators. - Oversee and Develop all related activities (Group Activities - Intrays - Competency based interviews- Role Plays - Psychometric tests etc..) - Conduct Competency Based Interviews and develop Assessment Report accordingly - Conduct and Assess employees in the Group Activities and In-trays. - Develop a full Assessment Report per Candidate including Executive summaries for the Top Management.

Bank Audi SAL

Jul 2012 – Present

Beirut - Lebanon

Head of Training Academy and Special Programs

- Design, develop and deliver assessment centers for talent acquisition and for development of middle and senior management. Deliver strategic projects to enable the development of managers and meet their career development needs. - Design/adapt and Manage developmental programs and processes to meet the Group’s strategic present and future needs. i.e Branch Management Development Program (bmp) – Talent Management Program (tmp) etc. -Function as HR Business Partner to all BMPs, TMPs, OJTs and SOS Teams by providing advice, feedback and coaching, advocate for teams/individuals, and looking for opportunities for their growth or development. - Set up and develop a Training Academy focusing on designing and developing a Career Progression Program that answers all aspects of self and technical development. - Manage relationship with internal and external trainers and consultants by deciding on outsourcing options based on feasibility, negotiating training contracts and controlling training expenditures. - Develop appropriate evaluation and feedback systems for every program in order to monitor the learning process, and ensure the quality of delivered trainings. - Oversee the preparation and control of the training budget and expenditures, and manage financial and material resources by properly allocating people and financial resources for training. - Networking and building relations with local and international bodies and institutions - Researching and staying up-to-date with the latest developments in the training and development arena to secure optimum training and development activities and programs - Set up, Implement and Manage “Bank Audi Training Centers”.

Bank Audi SAL

Sep 2010 – Jul 2012

Beirut - Lebanon

Head of Personnel Administration

-Implement an appropriate Personnel Administration System that complies with the Local Governmental rules and regulations in Lebanon and entities in the region. - Develop policies and procedures related to the Personnel Administration defining proper work process and ensuring compliance. - Manage and Prepare Employment Contracts - Supervise the insurance process by controlling the conditions, issuance, renewal, cancellation and amendments of the insurance policies - Manage employee administrative requests such as employment certificate and recommendation letters. - Manage the Resignation/Unpaid Leave process - Manage and follow up on the recognition and disciplinary process. -Manage and Control of the Time & Attendance administration - Manage and supervise the whole process of the following facilities (Uniforms, Shuttle, Catering, Infirmary, Parking…) -Follow up on new rules and regulations of the government in the countries where the Group operates, and ensure their proper application. - Develop and control the annual budget and expenditures of the PA Unit in order to ensure that it is in line with the HR’s overall financial strategy. - Perform managerial / supervisory responsibilities at the unit level as established by the Group.

Bank Audi SAL

May 2008 – Sep 2010

Beirut - Lebanon

Head of Training Management Unit

- Manage the research, design, development and implementation of training activities ensuring proper alignment with the training needs assessment, and oversee the implementation of a comprehensive training needs assessment that satisfies strategic, organizational & departmental needs. Monitor the learning process and ensure good quality training. - Oversee the organization and implementation of internal and external activities in order to guarantee effectiveness and efficiency of the unit’s activities and ensure that training facilitators, materials and premises, are up to the professional standard of the Group. - Review regularly the training activities and programs provided to employees and new hires, identify occurring needs and amend existing programs or help in developing new ones. - Research market for vendors, training costs and new trends in training delivery for continuous improvement in terms of quality and methodology. Initiate and maintain relationship with internal and external trainers using appropriate channel of networking - Develop policies and procedures related to the Training Management defining proper work process and ensuring compliance. - Supervise and control the writing of the Annual Training Report. - Lead the team in their daily work activities and provide them with the necessary support in order to ensure proper completion of tasks. - Prepare the unit budget, the annual training report, the training curriculum, and other relative reports. - Give training and presentations on several Topics related to the Human Resources (Training and Development, Performance Management, Personnel related issues…)

Bank Audi SAL

Nov 2001 – Apr 2008

Beirut- Lebanon

Senior HR Officer

- Participate in the Recruitment Process from interviewing to Hiring a candidate - Management and coordination of in-house and External training programs - Design, management and coordination of specialized programs (i.e Managerial Programs – Talent Management Programs etc…) - Maintenance and implementation of the HR data base and related systems - Development and Implementation of Training assessment and Evaluation tools and techniques - Management of the Educational Sponsorship Policy of the Bank - Detection and assessment of Corporate, Departmental and Individual training needs - Designing and publishing the Annual Training Curriculum and the Annual Training Report - Going on missions abroad to help implementing the Training & Development Department (Searching for locations – Training Companies – Trainers – do a need assessment)….

Education

Université Saint Joseph - Beirut

Oct 2001 – Jun 2003

Masters , Information and Communication

Joyce Assaf

Human Resources Professional | Talent Management Consultant | Training & Development Expert

Skills

Languages