Joyce already has 7 prominent BPO company on her belt, started with Convergys Philippines way back 2009. Now with Iqor Philippines as Senior Agent Level 2.
But what impacted her the most was her stay with Afni where she learned day after day secrets of the trade that gave her the edge to overcome most, if not all challenges that a BPO employee can expect.
7 years and 3 months for a Non Voice Account, this is all Telco account handled, Comcast, Telstra, Lead Generation for Alsana a health care account. 3 years and 1 month for Voice Account, handled Verizon, T-mobile, Telstra and American Home Shield a retail account.
Four fruitful years with Afni, she learned that once you’ve set your purpose, you can turn it into reality. You have to make a difference that people can feel.
As an experienced BPO employee, leader and a people person. Driven by passion and dedication, she takes pride in providing superb customer service possible for almost nine years. As a Customer Service Associate, her goal includes, to have a purpose and make a difference in everything that she do. In addition to her primary job function, Joyce has been recognized by her Superiors by her extraordinary commitment and responsibility is above anything else.
Experience
Iqor Philippines
May 2022 – Jan 2023
Fairview Quezon City
Senior Agent L2
Duties and Responsibilities:
• Above average of maximum 30-40 calls per day
• Responsible to place multiple work order/ dispatch for all the covered and noncovered items based on the customer contract
• Part of the daily task is to call the assigned vendor for the work order of the customer
to do follow ups and ask for the diagnosis of the attending technician.
• Escalation to the specific department that is authorized to do the next step for the
customer’s work order
• Basic billing concern like payments, bill specifics and dispute.
