Joyce Kariuki, Virtual Assistant/Human Resource Manager/ Academic Writer/ Researcher/Office Administrator

Patmol Security Services Ltd

Oct 2024 – Mar 2025

Nairobi, KENYA

Human resource/Admin Assistant

• Addressed and resolved employee concerns, ensuring a positive work environment • Tracked and analyzed Key Performance Indicators (KPIs) to monitor workforce productivity • Oversaw recruitment, onboarding, and orientation processes for new hires • Managed end-to-end recruitment, onboarding, and orientation processes, reducing turnover by 15% • Maintained and updated employee records, ensuring compliance with labor regulations • Assisted in payroll processing and benefits administration • Organized training programs to enhance employee development and performance • Implemented HR policies and procedures in alignment with company objectives • Processed payroll and administered employee benefits, ensuring 100% compliance with labor laws • Coordinated administrative tasks such as scheduling meetings, managing office supplies, and handling correspondence • Supported disciplinary processes, investigations, and conflict-resolution efforts • Ensured adherence to workplace health, safety, and compliance requirements • Generated HR reports and provided insights to senior management on workforce trends

Private Consultation

Apr 2024 – Oct 2024

Remote

Virtual Assistant

Performed accurate and timely data entry tasks across various platforms and databases Managed email correspondence and maintained calendar schedules for clients Conducted internet research and compiled comprehensive reports on diverse topics Prepared and formatted documents, spreadsheets, and presentations Provided administrative support, including file organization and digital document management Scheduled and coordinated virtual meetings and appointments Managed social media accounts and created content for client platforms Transcribed audio recordings and meeting notes with high accuracy Handled basic bookkeeping tasks, including expense tracking and invoice preparation

Delight Writing Company

Jun 2021 – Oct 2024

Remote

Academic Writer and Research

• Conduct literature reviews and background research to understand the existing body of knowledge on assigned topics. • Synthesize research findings and theories to support academic arguments and hypotheses. • Write well-structured academic papers, research proposals, literature reviews, essays, dissertations, and other scholarly documents. • Ensure academic writing adheres to formatting styles such as APA, MLA, and Harvard, according to university guidelines. • Collaborate with professors, academics, and research supervisors to ensure writing meets intended objectives and arguments are logically developed and defended.

Facade Services

Feb 2019 – May 2021

Nairobi, KENYA

Receptionist and HR Manager

• Developed and implemented HR strategies aligned with business goals • Managed end-to-end payroll processing, ensuring accuracy and timeliness • Handled procurement, supplier negotiations, and contract management • Led recruitment and selection processes for various roles • Conducted telemarketing through CRM platforms • Generated HR reports, providing insights into HR metrics and trends • Bridged management and employee relations by addressing grievances • Welcomed and assisted visitors, ensuring a professional and friendly reception area • Managed a multi-line phone system, screened calls, and directed inquiries appropriately • Coordinated meetings, booked appointments, and maintained calendars for executives and teams • Addressed inquiries, resolved minor complaints, and provided information to clients and employees • Kept records of guests, issued visitor passes, and ensured security protocols are followed

Joyce Kariuki

Virtual Assistant/Human Resource Manager/ Academic Writer/ Researcher/Office Administrator

Skills

Languages