Joyce Sinclair, Registered nurse, customer care representative, virtual assistant

Lyon foraei

Dec 2021 – Present

Nigeria

Customer care representative

Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services through phone, email, and chat channels. Actively listen to customers, demonstrating empathy and patience, while understanding their needs and concerns to offer appropriate solutions. Utilize product knowledge to provide accurate information and recommendations, contributing to an increase in customer satisfaction and loyalty. Handle order processing, tracking shipments, and managing returns or exchanges, ensuring a seamless and positive purchasing experience. Effectively manage customer complaints and conflicts, de-escalating tense situations, and finding satisfactory resolutions to maintain customer satisfaction. Record customer interactions and relevant details in the company's CRM system, maintaining an organized and up-to-date customer database. Collaborate with cross-functional teams, including sales and technical support, to address complex customer inquiries or escalate cases when necessary. Conduct follow-up communications with customers to ensure their needs are met and gather feedback for continuous improvement.

Joyce Sinclair

Registered nurse, customer care representative, virtual assistant

Skills

Languages