Jp Costa

About

I am an inspiring and passionate leader with more than eleven years of experience in Customer support/services with the Motor Industry. I have gained my managerial and technical experience working for Mercedes Benz, General Motors, Net Assess and SA Taxi. MERSETA accredited and Audatex competent. In addition to my mechanical skills, I am passionate about computer hardware, computer software and have sound knowledge of various computer programmes. I am always excited to provide excellent customer service to a variety of customers. Eager to take on any challenge and continuously ensure that tasks are performed beyond expectations

Experience

SA Taxi

Dec 2020 – Dec 2022

Cape Town South Africa

Motor Vehicle Assessor

▪ Manage and Responsible for the Cape Town Panelshops ▪ Quantifying and Assessing vehicle damages ▪ Manage Client Liaison (telephonic, email and personal) ▪ Manage and coordinate all liaising with Clients, Brokers and Insurance ▪ Responsible for sign off and verifying Panel Beater additionals ▪ All queries’ resolutions.

Net Assess

Apr 2014 – Nov 2020

Cape Town South Africa

Team Manager

▪ Responsible for the general management of the Cape Town office ▪ Manage a specialized team of Motor Assessors ▪ Manage all operations and procedures of the Cape Town Regional Branch. ▪ Managed the following areas: Cape Town, Secunda, JHB, Port Elizabeth, East London ▪ Manage Client Liaison (telephonic, email and personal) ▪ Manage and coordinate all liaising with Insurance companies ▪ Manage and liaise with countrywide panel beaters ▪ Responsible for sign off of final Panel Beater costings ▪ Manage Panel Beater additionals ▪ All queries’ resolution

General Motors

Jan 2012 – Mar 2013

Cape Town South Africa

Qualified motor technician

▪ Diagnose Motor Vehicles ▪ Service and Repair all vehicles (all Models) ▪ General Paperwork (Job Cards, Claims) ▪ Client Liaison

Education

Audatex

Aug 2022 – Sep 2022

Automotive

Skills

Languages