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Juan Cortes

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Intro
Bogotá, Colombia
English Coach at English 4 Call Centers
English Coach at E4CC
Joined June 9, 2023

Skills

About
Experienced and skillful Inbound Customer Service Agent providing high-quality service to callers, working addresses, and meeting all needs.  Proven ability to establish and maintain excellent communication and relationships with clients. Bilingual, hardworking  Passionate, and effective ESL Teacher with experience helping students to improve their English language vocabulary, reading comprehension, and writing. Also experienced in content creation areas and video edition using different techniques and software
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Experience
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English 4 Call Centers
Mar 2022 – Present
Remote
English Coach
I'm encharged of teaching English from 0 to people who enroll in the academy, also leading different company projects, organizing and preparing people to get a job in a call center
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E4CC
Jan 2022 – Present
Remote
English Coach
• Developed a comprehensive English language program to improve student literacy skills • Developed and delivered engaging and interactive English language lessons that improved student comprehension and fluency by 80% • Developed innovative strategies to help struggling students improve their English language skills
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Great health works
Jan 2022 – Mar 2022
Remote
Sales representative
I was encharged of selling products to the customers that called the company.
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Lean Staffing
Aug 2021 – Feb 2022
Remote
Logistics Coordinator
• Created a web-based dashboard that provided real-time visibility into order status and shipment tracking • Resolved customer complaints and inquiries related to shipments and deliveries in a timely manner
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Lean Staffing
Aug 2021 – Dec 2021
Colombia, remote
Track and trace agent
I was encharged of keeping track of the trucks and truckloads during their delivery process
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OUTPLEX
Aug 2021 – Dec 2021
Colombia, remote
Chat customer service agent
I was encharged of retaining customers to keep their service.
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OUTPLEX
Aug 2021 – Dec 2021
Remote
Chat Customer Service Representative
• Resolved customer complaints in a timely and satisfactory manner, resulting in an increase in customer loyalty • Negotiated pricing and terms with customers to maximize profitability and customer retention
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TELEPERFORMANCE
Jan 2020 – Aug 2021
Colombia
Customer Service Representative
• Resolved customer complaints in a timely and satisfactory manner, resulting in an increase in customer loyalty • Negotiated pricing and terms with customers to maximize profitability and customer retention