Juan David, Office Administrator and Certified Project Officer

About

With over eight years of experience in the customer service, management, financial and administrative sector. I am a creative, energetic professional skilled in office administration, business communications, and team collaboration and qualitative and quantitative analysis. Proven to bring streamline-complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support. A reputation for driving efficiency and detail, remaining calm and calibrated in high-stress environments, and delivering best in class results.

Experience

Global Mining Managment Corporation

Aug 2022 – Present

Vancouver

Office Administrator

• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries. • Replenished office supplies, placing new orders for restocking to maintain inventory. • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays. • Administrative and operational support, coordinating schedules, preparing travel and documents, while acting as a liaison between senior executives, vendors, team members, and community organizations.

Earls Kitchen + Bar

Jun 2021 – Aug 2022

Burnaby

Dinner Manager

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. • Optimized profits by controlling food, beverage and labor costs. • Completed thorough opening, closing and shift change functions to maintain operational standards each day. • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.

Vancity Credit Union

Feb 2021 – Oct 2021

Surrey

Finacial Service Representative

• Guided customers toward upward credit mobility through good financial choices. • Discussed financial needs and goals to present investment options aligned with clients' financial status. • Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date. • Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning. • Provided clients with information on bank accounts, institutional policies, financial products and related services.

Red Robins

May 2019 – Apr 2021

Burnaby

Front of House Manager

Mcdonalds Canada

May 2016 – Apr 2019

Vancouver

Guest Experience Manager

• Achieved equipment standards by managing preventive maintenance programs and scheduling deep-cleaning activities. • Established and implemented programs and service guidelines, fostering ultimate guest experience. • Managed day-to-day operations, driving quality standards and meeting customer expectations. • Emphasized employee selection, training and development to conduct proper business. • Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.

Education

Yorkville University

Jun 2022 – Present

Bachelors , Business Administration, Project and Accounting management

Alison University

Sep 2021 – Oct 2022

Diploma in Human Resources, Human Resources, Business management general

Capilano University

Sep 2018 – Jun 2021

Advanced Business Administration Certificate , Business, Operations and General Management

Vancouver Technical Secondary School

Sep 2013 – Jun 2018

Highschool Diploma

Juan David

Office Administrator and Certified Project Officer

Skills

Languages