juan rivera, remote customer represitive

About

I’m a dedicated and detail-oriented professional with over 10 years of experience working in fast-paced healthcare environments, primarily as a Patient Access Representative in the emergency department at Temple Episcopal Hospital. My role required a high level of accuracy, compassion, and efficiency — handling patient registrations, verifying insurance, and maintaining medical records using EMR systems like Epic and SMS. In addition to my healthcare background, I’ve also successfully operated my own Amazon FBA business, which strengthened my skills in customer service, time management, and problem-solving. I’m passionate about roles that allow me to help others, provide excellent service, and keep things organized — whether that's in a healthcare setting, administrative support, or a remote customer service position. I'm highly dependable, tech-savvy, and thrive in roles that require multitasking and clear communication. I’m currently seeking opportunities where I can apply my experience in customer service, healthcare administration, and digital systems to make a positive impact — ideally in a supportive team environment or remote role where I can continue to grow professionally.

Experience

Amazon-Amazon

Aug 2022 – Present

Remote

FBA Seller

Managed end-to-end operations of an online retail business using Amazon FBA. • Conducted comprehensive market research to identify profitable product opportunities. • Sourced products from suppliers, negotiated pricing, and managed inventory logistics. • Optimized product listings with compelling descriptions and keywords to enhance sales visibility. • Monitored sales performance and analyzed data to optimize business strategies. • Implemented effective marketing campaigns including PPC advertising and social media promotions. • Provided exceptional customer service, handling inquiries, and returns, and maintaining high customer satisfaction ratings.

Temple Episcopal University Hospital

Dec 2012 – May 2023

100 E. Lehigh ave philadelphia pa 19120

Patient Acess Representative

Accurately processed registration for over 60 patients daily for emergencies and outpatient procedures. • Gathered and processed all registration, billing, and related information from patients in various hospital departments. • Obtained insurance information and verified eligibility and benefits. • Ensured accurate patient identification to prevent duplications in medical records. • Managed high volumes of telephone calls to address customer inquiries and collaborate with hospital staff. • Followed "downtime" procedures for patient information entry during system outages. • Reviewed registration processes with patients and families to enhance their hospital experience. • Collaborated closely with nursing staff to facilitate patient care and processing while adhering to HIPAA regulations.

United Staes Marine Corp

Dec 2011 – Dec 2013

Harrisburg

Infantry

Executed duties in law enforcement, public safety, emergency planning, response, and crime prevention. • Conducted traffic patrol, evidence collection, and asset protection operations. • Applied counter terrorism strategies and ensured firearms safety and handling. • Conducted interviews and interrogations to gather critical intelligence.

Education

Thomas Edison High school

Sep 2004 – Jun 2009

High school Diploma

juan rivera

remote customer represitive

Skills

Languages