I am looking for an opportunity to leverage my expertise in customer service roles to ensure customer satisfaction through effective communication and problem-solving skills. Experienced in handling high volume of claims and working in fast-paced and high pressured roles, I am a highly motivated team player and have a strong work ethic.
Experience
United Workers Union
Nov 2024 – Mar 2025
Sydney, Australia
Member Services Officer
Shortly after arriving in Australia I took a position at UWU as a Member Service Officer, being the first point of contact for members as well as handling opening, closing, updating member accounts.
Data entry, filing, managing documents and handling sensitive information such as members personal data and payment methods.
Ensuring seamless coordination between front and back office teams.
Strong focus on keeping a positive mindset and calm communication both on calls and emails.
Excellent written and verbal communication both in English and Spanish.
American Express
Nov 2022 – Jul 2024
Buenos Aires, Argentina
Dispute Analyst
Dispute/Claims analysis and management for fraud prevention at American Express
Analyzed and investigated disputes raised in the French and Spanish markets.
Identified opportunities for improving the dispute management processes and recommended innovative solutions as a
result.
Provided quality customer care management with a focus on long term satisfaction and customer retention.
Provided training for Front Office/Call center teams.
Lead presentations and meetings to discuss work pipeline and to ensure team alignment in the resolution of disputes.
Uploaded documentation and included details in the dispute data system.
Lead the quality review function within my team. Reviewed and investigated quality issues in the dispute resolution
process.
AWARDS
Awarded the Q2 Performance Award for the development of the GFA tracker, a Google Sheets based Dispute tracker that ensured claims completion and avoided money loss.
Youngest person from my sector to be promoted to Quality Control for excelling in Critical Analysis.
Q4 Achievement Award for most solved disputes in a quarter.
Fuller's Smith and Turner
Dec 2018 – Jan 2022
London, UK
Bar Manager
In 2018 I decided to try my first experience working abroad. I moved to London and started working as a Bar Staff and quickly became Bar Manager for the UK’s biggest Pub and Hotels franchise, Fuller’s Smith & Turner.
Managing payroll, rosters and personnel.
Handling money, deliveries and supplies.
Ensuring compliance with Work and Health Safety (WHS) regulation
Interviewing and hiring staff.
AWARDS
Received leadership Award for youngest bar manager at FST.
