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Juan Carlos Merino Gonzalez

System And Network Engineer

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Intro
San Salvador, El Salvador
Studied Graphic Design at ITCA
Studied System and Network Engineering at Universidad Gerardo Barrios
Studied at Liceo San Miguel
Joined September 21, 2020

Skills

Languages

English
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Native or Bilingual
Spanish
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Native or Bilingual
About
My name is Juan Carlos Merino, I am a highly motivated and organized individual, always striving for goals accomplishment, learning new processes, and become a better professional each day. Given my System and Network Engineering background I am used to deal with computers, a variety of software’s, processes involving learning about new platforms and such with the best mindset and positivity towards them.
Experience
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Telus International
Sep 2020 – Jan 2021
El Salvador
Technical Support Representative
• In charge of bringing technical support to customers through telephone line • Using 2 monitors to make processes faster • Able to easily interact with native Canadians, USA citizens through English language and other cultures. • Multitasking • Download and Upload Speed high enough to guarantee fast processes. • Interacting with multiple platforms and softwares to identify problems and provide solutions.
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Electronica 2001 S.A. de C.V.
Sep 2018 – May 2020
El Salvador
Informatic Systems Chief
My job was to perform maintenance to all informatic equipment, data entry, accountability tasks and provide assistance to the GM. - Performing chances on inventory from main warehouse to another departments. Validating entries and products exits. - In charge of software installations and hardware maintenance. - In charge of applying data entry procedures regarding expenses and profits on the main cloud system including accountability tasks regarding provider’s and employees’ payments, uploading/creating bills, credit notes, invoices, approving expenses on accountability software - Audit employees corporate credit cards in order to reconcile each week with the monthly statement. - In charge of applying data entry procedures regarding expenses and profits on the main system.
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Zamorano Group S.A. de C.V.
Apr 2016 – Sep 2018
El Salvador
Logistic Chief, General Manager Translator, Interpreter and Assistant
I was in charge of logistic operations, communication with other departments for daily operations and the GM operations assistant. - In charge of logistic container operations from USA, South America and Asia. - In charge on containers logistics and supply chain. - In charge of international customer relationships - English – Spanish / Spanish - English translator - In charge of booking flights, hotel accommodations, uber drives, arranging meetings with providers, translating from - - - English to Spanish and vice versa while in business travels out of the country. - General Manager’s operations assistant, interpreter and translator, submitting daily EOD reports, with performed tasks.
Education
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ITCA
May 2018 – Nov 2018
Graphic Design
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Universidad Gerardo Barrios
Jan 2011 – Apr 2016
System and Network Engineering
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Liceo San Miguel
Jan 1999 – Dec 2009
Bachelor
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