Jude Esosuakpo, Customer Support

About

I am a Customer Operations Support Officer with over five years experience in customer service operations. I possess excellent problem-solving capabilities and can manage a significant workload - this can be confirmed via my track record of achievement.

Experience

MTN Nigeria

Jan 2020 – Present

Allen, Lagos

Customer Operation Support Officer

Escalation of all failed recharge claims to financial institutions and support partners for resolution and reversal to subscribers’ bank accounts. Monitoring and providing feedback to various escalating units on resolved & pending failed bank recharge issues escalated to settlement & reconciliation units. The use of data analytics to gain insight on trends and loopholes, identifying opportunities for improvement of resolution processes.

MTN Nigeria

Mar 2016 – Dec 2019

Apapa, Lagos.

Team Leader (SIM Registration Compliance)

Daily online review of KYC documents Sim/Sim Swap registration to meet regulatory requirements, reporting all infraction types on customer data information breaching regulatory rules. Coordination of Team to achieve daily tasks assigned; reviewing individual and team productivity.

Education

Delta State University, Abraka, Nigeria.

Jan 2008 – Oct 2012

Bachelor of Science (BSc), Biochemistry

Jude Esosuakpo

Customer Support

Skills

Languages