My name is Judy and I am a seasoned Customer Service Representative with over 5 years of experience in remote customer support roles. I have had the opportunity to work across various industries, including health insurance, which has equipped me with a diverse skill set and a deep understanding of customer needs.
One of my most notable experiences was at Blue Cross Blue Shield of Michigan, where I specialized in assisting members with inquiries related to their health insurance plans, claims, and benefits. I excelled at explaining complex information in a clear and empathetic manner, ensuring that members felt informed and supported. My efforts contributed to consistently high customer satisfaction scores and improved resolution times for customer inquiries.
