Judiel Roman

Technical & Customer Service Expert | Email Support | Virtual Assistant

Message

Intro

Santa Maria, Philippines

Outsourcing/Offshoring

Joined March 23, 2021

Skills

Languages

English

Fluent

Korean

Intermediate

About

Customer Service Representative Technical Support Email Support Transcribing/Auditing Calls Order Entry Data Entry Customer Service Experience: My job is to answer calls from customers that have concerns with their account, subscription and order delivery. I assist them regardless of their concerns, whether it's small or huge matter, simple or difficult. I make sure that at the end of the call it's resolved. I've dealt with different types of people and learned how to handle each of their concerns. I can all work under pressure and I'm type of employee that make the customer smile. Technical Support Experience: My job is to answer calls from customers that have concerns with their devices. I've dealt with different types of devices (almost all of them), especially who loves reading e-books and whether if it's under my scope or not I'm willing to assist the customer. I can assist customer and gets the job done with a timely manner.

Experience

Shoutout Your Pet

Nov 2020 – Dec 2020

Virtual Assistant

- managing the account using social media platform, posting content and engage to prospective clients.

Office Beacon

Mar 2020 – Sep 2020

Clark Pampanga, Philipines

Customer Service Representative

- assisting customer placing their orders through email - data/order entry - update customer information

Sutherland Global Services

Oct 2016 – Mar 2020

Clark Pampanga, Philipines

Technical & Customer Service Expert

My job is to answer calls from customers that have concerns with their account, subscription and order delivery. I assist them regardless of their concerns, whether it's small or huge matter, simple or difficult. I make sure that at the end of the call it's resolved. I've dealt with different types of people and learned how to handle each of their concerns. I can work under pressure and I'm the type of employee that make the customer smile and also customers that have concerns with their devices. I've dealt with different types of devices (almost all of them), especially who loves reading e-books and whether if it's under my scope or not I'm willing to assist the customer. I can assist customer and gets the job done with a timely manner.