Julia Assis, Sales/ Key Account Manager / Customer Success - Part time

Preply

May 2022 – Present

Barcelona

Key Account Manager

-Managing a $1MM portfolio with 50+ clients across Western Europe and the Americas, from Fortune 500 companies to start-ups. -Current achievements: 114% annual upsell attainment, 95% annual renewal rate. -Engaging with clients in English, Italian, Spanish and Portuguese. -Supporting clients in strategic projects focused on cultural integration, market expansion, and employee satisfaction/retention. -Conducting demos, invoices, prospecting clients, designing cross-selling strategies, solving customer issues -Salesforce, Looker, Office Package, Zoom, Chilli Pipper, Gong, Loom

Preply

Aug 2020 – May 2022

Kyiv, Ukraine

Senior Customer Support Specialist - B2C

-Successfully reached monthly OKRs (Productivity 15 convs./hour; Quality: 4.8/5; Customer Satisfaction 98%) -Trained 25+ newcomers and coached colleagues for performance improvement -Handled sensitive and moderated cases to ensure compliance -Optimized processes reducing SLAs and ensuring GDPR compliance

Eaton Enterprises

Feb 2019 – Jul 2020

Budapest, Hungary

Corporate Communications Coordinator

-Worked as part of the Organizational Development EMEA team, producing corporate communication for external and internal customers and led projects related to Inclusion & Diversity, and Leadership Development. -Managed stakeholders from different organizational levels of the company including Directors, VPs, President. -Led logistics for internal and external events across Europe (vendors, payments, biddings, contracts, etc). -Recruited and selected candidates for the UK internship program -Onboarded newcomers on Inclusion & Diversity corporate policies

Elo Group

Jun 2018 – Jan 2019

Sao Paulo, Brazil

Management Consultant - Marketing & Sales Operations

-Worked for an oil & gas client to improve sales & marketing operations through workflow redesign, system implementation, and change management. -Business research, benchmark, analysis, presentations, clients interviews -Developed Business Rules booklet for the new platform development and coordinated the implementation along with the client's IT department

AIESEC in Brazil

Nov 2014 – Jul 2017

Sao Paulo, Brazil

Sales Manager

AIESEC is the biggest youth-led organization of the World, focused on developing youth leadership trough exchange programs, present in 126 countries and territories. AIESEC in Brazil is the TOP 1 delivering more than 10k exchanges per year. -Responsible for closing new partnerships with multinationals to recruit international interns and improve employer branding strategies across the 120 best universities in the country. -Cross and upselling -Developed inbound sales strategy and content for more than 3K prospects -Implemented new CRM tool (Hubspot) -Responsible for partnership management in Conferences and other external events -Trained local teams on how to prospect, sell, plan, manage teams, etc. -Stakeholder management with student organization, universities, embassies, companies and AIESEC network.

Julia Assis

Sales/ Key Account Manager / Customer Success - Part time

Skills

Languages