I am a results-driven customer service and client retention specialist with over three years of experience in high-volume environments. My expertise lies in technical support, troubleshooting, customer engagement, and relationship management. I thrive in fast-paced roles that require problem-solving, multi-tasking, and a strong ability to communicate effectively with customers.
I am particularly interested in customer support, technical troubleshooting, and client retention roles where I can leverage my experience to enhance customer satisfaction and drive business growth. I enjoy working in collaborative environments and am passionate about providing solutions that improve customer experience.
My strong sides include:
✔ Exceptional Communication Skills – I can clearly explain technical solutions to customers, ensuring they feel heard and supported.
✔ Problem-Solving Abilities – I excel at diagnosing customer issues, troubleshooting efficiently, and implementing effective solutions.
✔ Customer-Centric Mindset – I am committed to delivering top-notch customer service and building strong relationships that foster loyalty.
✔ CRM & Help Desk Proficiency – Skilled in handling customer inquiries through various platforms, ensuring seamless service.
✔ Adaptability & Quick Learning – I can easily adjust to new systems, workflows, and challenges, making me a valuable asset to any team.
I am looking for an opportunity where I can continue growing professionally, working in a collaborative and remote-friendly environment that values dedication and teamwork.
Experience
Microsourcing Inc.
Feb 2024 – Present
Paranaque, Philippines
Contact Centre Agent
As a Contact Centre Agent at Naumi Hotels (Microsourcing Inc.), my role revolves around ensuring seamless guest experiences by handling reservations, inquiries, and service requests with professionalism and efficiency. I manage hotel bookings using Opera and Genesys, process payments and vouchers, and assist guests with any concerns they may have.
VXI Global Inc.
Dec 2021 – Jan 2024
Pasay City
Technical Support Representative
In my experience as a Technical Support Representative at AT&T Mobile (VXI Global Inc.), I handled customer inquiries and technical issues related to mobile services, ensuring each concern was resolved efficiently and professionally. This role required me to troubleshoot network, device, and account-related problems, guiding customers through solutions in a clear and understandable manner.
I take pride in my ability to remain calm under pressure, think critically, and provide step-by-step assistance to resolve customer concerns. One of my biggest accomplishments was achieving an overall performance score of 117%, which reflected my dedication to delivering top-tier customer service and problem resolution.
