I am a graduate student looking for part-time work while finishing my degree. I am interested in research, data entry, data analysis, and customer service.
Experience
Texas Youth Helpline
Aug 2022 – Aug 2023
Austin, Texas USA
Call Counselor Contractor
• Conducted empathetic and active listening to callers facing emotional distress.
• Provided emotional support and offered potential solution using a large resource database.
• Managed a high volume of incoming calls, consistently upholding high quality of assistance.
• Documented accurate and confidential records of calls in compliance of helpline policies.
