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Juliana Hooper

I am a graduate student looking for part-time work while finishing my degree. I am interested in research, data entry, data analysis, and customer service.
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Texas Youth Helpline
Aug 2022 – Aug 2023
Austin, Texas USA
Call Counselor Contractor
• Conducted empathetic and active listening to callers facing emotional distress. • Provided emotional support and offered potential solution using a large resource database. • Managed a high volume of incoming calls, consistently upholding high quality of assistance. • Documented accurate and confidential records of calls in compliance of helpline policies.