Juliana Simpson

The Canyon Club

Aug 2021 – Jan 2022

Agoura Hills, CA

Hostess/FOH

• Greeted and welcomed guests upon their arrival with a warm and friendly demeanor, ensuring a positive first impression and excellent customer service. • Managed reservations efficiently, accurately recording guest information, party sizes, and special requests, resulting in improved table turnover and customer satisfaction. • Guided guests to their designated tables, balancing seating arrangements to ensure smooth flow and proper rotation of seating, even during peak hours. • Assisted in managing waiting lists, effectively communicating wait times and accommodating special seating requests whenever possible. • Handled cash transactions, including receiving payments, providing change, and processing credit card transactions accurately, maintaining a balanced cash drawer at all times. • Developed a comprehensive knowledge of the menu offerings, including daily specials, to provide recommendations and answer basic questions about food and beverage options. • Proactively addressed and resolved guest concerns and complaints, ensuring a high level of customer satisfaction and escalating matters to management when necessary. • Maintained open lines of communication with the kitchen staff, waitstaff, and management to facilitate efficient operations and a positive work environment. • Demonstrated exceptional organizational and multitasking skills, effectively managing phone calls, reservations, seating guests, and processing payments simultaneously. • Actively participated in training sessions to enhance product knowledge, customer service skills, and cash handling procedures.

Skills

Languages